Lead Software Engineer, ServiceNow Finance (Remote)

Responsibilities

• Own the end-to-end ServiceNow implementation across CSM and Finance Enterprise Service Workflows.
• Design scalable, upgrade-safe solutions aligned with ServiceNow best practices and enterprise standards.
• Lead technical design reviews and architecture governance.
• Optimize customer experience using modern UI and AI-assisted workflows.
• Design seamless employee experiences using UI Builder and reusable components.
• Ensure data security, role-based access, and compliance.
• Architect Finance-specific workflows and integrate with ERP and financial systems.
• Lead development using UI Builder and Next Experience.
• Service portal custom development to support existing apps.
• Lead integration strategy with CRM, ERP, HRIS, Finance, and third-party systems.
• Act as a trusted advisor to Business leaders, product owners & enterprise architect.
• Influence roadmap planning, platform strategy, and prioritization decisions.
• Promote a supportive and collaborative teamwork environment across diverse groups.
• Evaluate interdependencies; think critically/systemically when solving problems.

Requirements

• Core Platform Skills:
  • Advanced ServiceNow scripting (JavaScript, Script Includes, Business Rules, Client Scripts, Service Portal custom widgets)
  • Flow Designer and advanced workflow orchestration
  • Performance tuning, upgrade planning, and technical debt management
• Specialized Expertise:
  • Enterprise Service Workflows (Finance focus)
  • Customer Service Management (CSM)
  • UI Builder and Next Experience
  • Playbook experience
  • Custom App development using ServiceNow App Studio
  • Integration Hub and enterprise integrations
• Education and Experience Requirements:
  • 8+ years of overall IT experience
  • 6+ years of hands-on ServiceNow development and architecture experience
  • Proven experience leading complex, enterprise-scale ServiceNow implementations
  • Strong understanding of service management, business workflows, and enterprise systems
  • Excellent communication, leadership, and problem-solving skills

Physical & Office/Site Presence Requirements

• This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Benefits

Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.