Lead Software Engineer, ServiceNow AI (Remote)

Responsibilities

• Own the end-to-end ServiceNow architecture across Now Assist capabilities related to Platform, ITSM and HRSD.
• Design scalable, upgrade-safe solutions aligned with ServiceNow best practices and enterprise standards.
• Lead technical design reviews and architecture governance.
• Integrate ServiceNow with large language models and third-party AI services.
• Define and govern AI skill configurations, virtual agent flows.
• Ensure data security, role-based access, and compliance.
• Maintain AI feature performance, fine-tune agentic workflows, and drive adoption metrics across business units.
• Architect Agentic AI workflows to enable autonomous or semi-autonomous task execution.
• Identify opportunities where AI meaningfully reduces manual effort and improves service outcomes.
• Act as a trusted advisor to Business leaders, product owners & enterprise architect.
• Influence roadmap planning, platform strategy, and prioritization decisions.
• Promote a supportive and collaborative teamwork environment across diverse groups.
• Evaluate interdependencies; think critically/systemically when solving problems.

Requirements

• 8+ years of overall IT experience.
• 6+ years of hands-on ServiceNow development and architecture experience.
• Proven experience leading complex, enterprise-scale ServiceNow implementations.
• Strong understanding of service management, business workflows, and enterprise systems.
• Excellent communication, leadership, and problem-solving skills.

Toolbox

• Core Platform Skills: Advanced ServiceNow scripting (JavaScript, Script Includes, Business Rules, Client Scripts), Flow Designer, and advanced workflow orchestration.
• Platform Security: Specialized Expertise in Now Assist ITSM and HRSD, Next ExperienceAI Agent Studio & AI Control Tower, Process Automation Designer, Integration Hub, and enterprise integrations.

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

About the Role

The Lead Software Engineer, ServiceNow reports directly to the Engineering Manager. As a Lead Software Engineer, ServiceNow, you would be responsible for leading the design, development, and evolution of enterprise-grade ServiceNow solutions with the deep expertise in Now Assist and Agentic AI implementation within the ServiceNow Platform. This role requires a hands-on who combines deep platform expertise, AI-driven automation, and integration architecture to deliver scalable, secure, and business-aligned ServiceNow solutions. You will be a key technical authority driving the design, development, and deployment of AI-powered solutions across our enterprise ServiceNow environment.

Benefits

Lennar offers a comprehensive suite of benefits designed to enhance the well-being and professional growth of its Associates. These include robust health insurance plans, a 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%, Paid Parental Leave, an Associate Assistance Plan, an Education Assistance Program, and up to $30,000 in Adoption Assistance. Additionally, Associates can enjoy up to three weeks of vacation annually, along with generous Holiday, Sick Leave, and Personal Day policies. For more details, visit Lennartotalrewards.com.

Pay

The pay range for this role is [TBD]. Please note that the actual compensation will be determined based on experience, qualifications, and market conditions.

Schedule

The schedule for this role is [TBD]. Please note that the actual schedule will be determined based on the needs of the organization and the individual's qualifications.