Lead Software Engineer: Identity & Trust

Job Responsibilities

• Design and deliver secure, scalable software solutions that support customer identity, onboarding, and trust services across platforms
• Develop and maintain a canonical customer identity model to enable consistent identity representation across systems
• Build and manage services that support the end-to-end identity lifecycle, including enrollment, verification, remediation, and offboarding
• Integrate identity proofing and verification vendors through abstracted APIs to enable flexible and scalable onboarding capabilities
• Develop and refine trust and risk signal services that support fraud detection and identity assurance decisions
• Design and implement event-driven architectures and APIs that enable seamless interoperability across distributed systems
• Partner with product, risk, and technology teams to translate regulatory and business requirements into scalable technical solutions
• Ensure continuity of identity experience across digital and assisted channels (e.g., web, mobile, branch, call center)
• Identify opportunities to improve platform performance, scalability, and reliability through automation and engineering best practices
• Drive team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes
• Apply knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation

Required Qualifications, Capabilities And Skills

• Formal training or certification on software engineering concepts and 5+ years of applied experience
• Hands-on experience designing and building scalable, distributed systems and APIs in a cloud-based environment
• Strong understanding of event-driven architecture and messaging frameworks (e.g., Kafka)
• Experience working with identity and access management (IAM) platforms or solutions
• Experience integrating third-party services or vendors through API-based architectures
• Experience translating business or regulatory requirements into technical solutions
• Experience working in agile environments with modern software development lifecycle practices
• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team

Preferred Qualifications, Capabilities And Skills

• Experience with identity assurance frameworks (e.g., NIST 800-63)
• Experience with identity proofing or KYC platforms (e.g., Socure, Jumio)
• Knowledge of omnichannel customer identity systems across digital and assisted channels
• Experience in highly regulated environments such as financial services
• Experience influencing platform strategy and shared service adoption across large organizations
• Experience improving developer experience through reusable platform components and service contracts