Lead Software Engineer

Primary Responsibilities

• Design, develop, and deploy AI-powered voice solutions to address complex business challenges with an emphasis on the responsible use of AI
• Integrate and fine-tune various Large Language Models (LLMs) to enhance the intent recognition and conversational capabilities of voice bots
• Architect and maintain scalable cloud-based services and APIs that support real-time voice interactions
• Utilize enterprise-approved AI tools to streamline workflows, automate software development tasks, and drive continuous improvement within the engineering lifecycle
• Collaborate with cross-functional teams to translate user requirements into technical specifications for generative AI agents
• Evaluate emerging trends in conversational AI and LLM technologies to inform solution design and strategic innovation
• Monitor and optimize the performance of voice bots to ensure high accuracy in query resolution and efficient routing

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of programming and software development life-cycle experience
• 3+ years of experience in web service API development
• 3+ years of experience with Python development
• 2+ years of experience optimizing and evaluating production-level LLM applications
• Proven ability to contribute independently with minimal supervision

Preferred Qualifications

• Extensive experience setting and maintaining DevOps and CI/CD standards
• Experience with cloud/distributed architecture design patterns

Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $112,700 to $193,200 annually based on full-time employment.

We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.