Lead Shipping Coordinator

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.

About the role

Work directly with OEM or OEM agent to coordinate shipping processes for finished products to OEM’s and/or Distributors, ensuring the accuracy of critical documentation for domestic, Canada, and Mexico locations while ensuring compliance with shipping regulations. This is a customer-facing role responsible for training Shipping Analysts in proper procedures, compliance measures, and regulations.

Responsibilities

• Coordinate and schedule shipments directly with customers, customer agents, freight carriers, and couriers.
• Negotiate internal and external arrangements to ensure customer satisfaction.
• Work directly with Order Analysis to obtain the best possible arrangements to benefit Allison Transmission.
• Address disruptions to schedules and production planning to lessen impact to OEM schedules.
• Prepare shipping documentation, labels, and paperwork for both domestic and international locations.
• Maintain accurate records of shipping activities.
• Coordinate and prioritize outbound shipments with warehouse personnel.
• Ensure company safety policies and regulatory requirements are met at all times.
• Train Shipping Analyst(s) (both ATI and Contract) in all key responsibilities listed above.

Key Performance Measures

• On-time shipment performance.
• Order/Documentation accuracy.
• Consistent order processing time.
• Maintain shipment traceability.
• Successful training of Shipping Analyst(s) to ensure adherence to proper documentation and shipping processes.
• Adherence to safety standards and internal SOPs (incident-free performance).
• Demonstrates leadership beyond day-to-day execution.

Competencies and Behaviors

• Adhering to the highest standards in what we do. We succeed through integrity, trust, and quality as we drive for results.
• Drive a positive customer experience. We deliver better outcomes when we understand our customers’ needs and execute appropriately.
• Improve the way the world works. We develop better solutions through innovation and a continuous desire to improve.
• Leveraging the power of teamwork. We develop better solutions by working together toward a common goal.

Requirements

• Understanding of freight optimization, mode selection, and cost control to benefit the customer.
• Proficiency with Microsoft Excel, including functions for tracking shipments and creating reports as needed.
• Strong data accuracy and attention to detail.
• Ability to work overtime with little or no notice.
• Ability to handle exceptions, disruptions, and last-minute shipment changes.
• Strong communication with carriers, suppliers, warehouse teams, and customer service.
• High level of organization and urgency.
• Ability to work independently.
• Provide oversight of Shipping Analyst(s) work activities and documentation accuracy.

Experience

• 5+ years of experience in shipping, logistics, or warehouse operations.
• Demonstrated experience in support of DOD shipping requirements.
• 5 years in a shipment coordinator-level role.
• Hands-on experience processing domestic and international bound shipments.
• Experience preparing and reviewing key documents like bills of lading, packing lists, commercial invoices, etc.
• Familiarity with carrier scheduling and freight booking.
• Working knowledge of ERP systems, preferably SAP.
• Working directly with carriers of all transportation modes.
• Ability to address production disruption impacts to OEM schedules in order to maintain customer satisfaction.
• Ability to train others.
• Situational experience resolving carrier delays, shipment discrepancies, or documentation issues.
• Working under tight deadlines and adjusting to last-minute changes.

Scope

This position has a direct impact on company revenue success by scheduling and processing on-time shipments and ensuring the accuracy of processing post-goods-issue data on a daily basis. Must train Shipping Analyst(s) to provide exceptional customer interaction in a professional manner.

Benefits

• Choice of medical plans with prescription coverage.
• Employer HSA contribution.
• Dental & Vision Insurance.
• Paid Parental Leave.
• Short & Long-Term Disability.
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection, and Pet Insurance.
• 401K with generous Company match & contribution.
• Accrued Paid Time Off.
• 12 Paid Holidays + 1 Floating Holiday.
• Robust employee wellness program.
• Tuition assistance program.