Lead Services Specialist 1 - Customer Order and Fulfillment

About the Role

The Lead Customer Operations Manager drives end-to-end operational performance for assigned engine programs and serves as the primary interface between customer needs and internal execution teams, leading cross-functional planning and issue resolution across manufacturing, quality, engineering, and supply chain to deliver on Safety, Quality, Delivery, and Cost (SQDC) commitments.

This role is based in Arkansas City, Kansas within Fulfillment Operations supporting customer order execution for assigned engine programs and customers.

GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft, advancing aviation technology with a relentless focus on Safety, Quality, Delivery, and Cost (SQDC) to keep fleets mission-ready.

Responsibilities

• Customer Order Fulfillment Ownership: Serve as the lead point of contact for contract execution, order status, commitments, and issue resolution; ensure timely, accurate communication to customers and internal teams.
• Cross-Functional Execution: Partner daily with operations, planning, engineering, and frontline leaders to remove constraints and deliver customer commitments.
• Program Cadence & Reviews: Provide data, insights, and updates for program management reviews (on-site and at customer locations as needed).
• Planning & Transactions Support: Support forecasting, planning, billing, and collection activities for assigned programs and customers.
• Data-Driven Risk Management: Use SAP (or similar ERP) and other internal/external data to identify risks and opportunities, generate mitigation plans, and track actions to closure.
• Operational Analytics: Build and maintain analyses in Microsoft Excel to manage priorities, constraints, recovery plans, and delivery performance.
• Lean / Standard Work Execution: Embed standard work and lean principles into daily execution; lead meetings, manage operating metrics, and drive continuous improvement.
• Productivity Leadership: Serve as the focal point for productivity initiatives, tracking status, business impact, and follow