Lead Services Specialist 1 - Customer Contract Management

About the Role

Responsible for Project Management activities of GSI Service over the North America region. Manage Grid Services PM to ensure projects execution in line with Safety, Quality, Delay, and Costs standards, while maximizing customer satisfaction.

Responsibilities

• Provide requirements to Field leader to maintain field specialists’ planning.
• PM support to field specialists with 24/7 technical support team.
• Manage communications with customers (meetings, reviews (FAT, etc.), conference calls, etc.).
• Improve PM processes: project preparation, service contracts, etc.
• Ensure profitability (no margin deviation) of projects as per budget defined at tendering stage.
• Manage service projects: new installs, service contracts, etc.
• Review customer PO vs GE offer during transfer meeting to identify potential risks and contractual deviations.
• Conduct kick-off meetings with customers to define roles, responsibilities, and contractual commitments.
• Issue variation orders.
• Ensure availability of equipment and software required.
• Handle administrative tasks related to projects.
• Produce post-mortem reports for projects.
• Ensure proper follow-up of project execution governance, including kick-off meetings, project reviews, and post-mortems.
• Organize monthly project reviews for all major projects.

Qualifications/Requirements

• Education / Experience: Engineering or Operations degree or equivalent in Electrical Engineering. 10 years of experience in Project Management.
• Business Understanding: Scope of GE Grid products and Project Management Handbook (PMH). Experience in innovative Service environment.
• Coordination: Experience coordinating different teams and cultures. Previous work experience in a matrix organization is desirable.

Skills

• Strong knowledge of Project Management processes.
• Excellent networking, team player, and managerial skills.
• Good communication skills.
• Dynamic and challenging, able to act as a change agent and empower others.
• Pragmatic approach to challenges.
• Ambitious with potential to grow.
• High results and quality orientation.
• Customer Service Process improvement and service specifics to determine and satisfy customer requirements.

Systems and Software

• MS Suite, MS Project, SAP, etc.

Languages

• Bilingual: French and English.

Desired Characteristics

• Experience in Project Manager roles.
• Recognized leadership skills and strong experience in building, working with, and leading international operations teams in a global setting and matrix environment.
• Strong process and operational experience.
• Excellent leadership skills with ability to influence others, drive change, and execute on a strategy.
• Strong Industrial Service business and financial acumen.
• Technical understanding of the Services business.
• Excellent communication/presentation skills, both written and oral.

About Us

GE Renewable Energy is a $15 billion business combining one of the broadest portfolios in the renewable energy industry to provide end-to-end solutions for customers demanding reliable and affordable green power. With expertise in onshore and offshore wind, blades, hydro, storage, utility-scale solar, grid solutions, hybrid renewables, and digital services, GE Renewable Energy has installed over 400+ gigawatts of clean renewable energy and equipped more than 90% of utilities worldwide with its grid solutions. Operating in over 80 countries with nearly 40,000 employees, GE Renewable Energy is committed to powering the world with affordable, reliable, and sustainable green electrons.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. The pay range for this U.S.-based position is between $100,000.00 and $166,700.00, with a geographic differential of 110%, 120%, or 130% in certain areas. Pay is influenced by factors such as experience, education, and skill set. Eligible for a discretionary annual bonus.

Available benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach and Employee Assistance Program; retirement savings plan with company matching; tuition assistance; paid parental leave; disability benefits; life insurance; 12 paid holidays; and permissive time off.