Lead Customer Specialist

About the Company

Established in 1983 in a small Sanibel Island boutique filled with artfully stylish pieces, Chico’s has evolved to inspire accomplished women to embrace and express their individuality through effortless chic and unique styles. We’re dedicated to making women feel confident and beautiful. Build your career with a team that empowers you.

About the Role

As Lead Customer Specialist, your focus is on delivering a welcoming, customer‑centered environment that reflects Chico's culture of hospitality. This role operates as the Manager on Duty in the absence of another manager, leading the team and elevating the customer experience.

Responsibilities

• Initiate authentic conversations with customers to understand their needs and provide personalized service.
• Partner with the team to deliver a customer‑centered experience that reflects Chico's culture of hospitality.
• Share knowledge of Chico's products and services with customers to outfit and inspire them.
• Cultivate long‑term customer relationships through proactive outreach about new products, promotions, and in‑store events.
• Maintain a visually inspiring store environment that reflects brand standards.
• Actively share brand priorities, initiatives, and messages with store teams.
• Ensure compliance with all policies, guidelines, and business practices.
• Contribute to a positive work environment by embracing teamwork and collaboration.
• Build connections with the local community through events, outreach, and initiatives that expand Chico's presence.

Requirements

• Passion for the brand, fashion, and empowering confidence.
• Must be at least 18 years old.
• 1+ year retail experience preferred.
• Flexible availability — including nights, weekends, holidays.
• Demonstrates an ownership mindset and leads by example.
• Effective leadership, people management, and communication skills.
• Collaborative leadership style that invests in developing talent.
• Ability to bend, reach, stretch for products, maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance.
• 401(k) plan.
• Merchandise discounts plus eligibility for discounts at sister brands.
• Professional development and opportunities for advancement across our brands.
• Community impact through philanthropic partnerships.

Location: Store 0673‑Village at Stone Oak – Chico's – San Antonio, TX 78259

Position Type: Regular/Part time