Lead Services Account Manager

Job Description

GE Vernova is seeking a Lead Account Services Manager to serve as the primary contact for a set of customers in heavy industry. This role involves building strong relationships through site visits, understanding customer needs, and assisting them in achieving long-term success. The Lead Account Services Manager collaborates with various teams to address customer issues, manage service orders, and ensure all work is completed on time and to high standards.

• Engage and follow up with customers to secure services projects and meet growth objectives.
• Act as the customer's single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize plant availability, and optimize purchased services including parts, field service, upgrades, and other service offerings provided by GE.
• Translate customer needs and requirements into detailed plans, driving internal execution to meet targets.
• Collaborate with customers to develop long-term plans for success by understanding the customer's organization, assets, potential downtime losses, and installed base.
• Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
• Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
• Share lessons learned to increase standardization and efficiencies.
• Responsible for all financial metric reports for services and parts supplied to customers.

Qualification Requirements

• Bachelor’s degree in Engineering or Business from an accredited university
• Minimum 5 years’ experience in heavy industry environment with customer interaction

Eligibility Requirements

• Willingness to travel up to 30%

Desired Characteristics

• Experience in a customer-facing Service Delivery or Project Management position, within a Service environment.
• Proven industry, metals, or oil & gas experience, with technical knowledge in power generation, metals, mining, plastics processes.
• Proven track record of maintaining long-term relationships with clients, delivering service offerings, and meeting tight deadlines.
• Attention to detail on financial tracking and reporting of services.
• Embracing ownership and accountability that drive customer solutions and services profitability.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Proven ability to prioritize workload and shift activities to meet business needs and department goals.
• Quick learner and embrace departmental policies, procedures, and practices.
• Proven track record of demonstrating a high degree of personal and professional ethics and integrity.

Pay and Benefits

• Payscale range: $91,400.00 - $152,200.00
• Geographic Differential: 110%, 120%, or 130% of salary in certain areas
• Benefits: Medical, dental, vision, and prescription drug coverage; access to Health Coach, 24/7 nurse-based resource; Employee Assistance Program; retirement benefits including GE Vernova Retirement Savings Plan with company matching contributions and company retirement contributions; tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.