Lead Services Account Manager

Job Description

GE Vernova is seeking a Lead Account Services Manager to serve as the primary point of contact for a set of customers in heavy industry. This role involves building strong relationships through site visits, understanding customer needs, and assisting them in achieving long-term success. The responsibilities include managing service orders, resolving customer issues, and ensuring all work is completed on time and to the highest standards.

• Engage and follow up with customers to secure services projects and achieve growth objectives.
• Act as the customer's single point of contact and collaborate with cross-functional teams (Engineering, Parts, Services, Projects) to address customer needs and resolve issues promptly.
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, enhance plant availability, and optimize purchased services such as parts, field service, upgrades, and other offerings.
• Develop long-term plans for customer success by gaining insights into the customer's organization, assets, potential downtime losses, and installed base.
• Ensure warranty and service obligations are fulfilled, including timely delivery, high-quality work, compliance with contract scope, and profitability of service orders.
• Perform customer site visits and conduct routine calls to foster business relationships and upsell additional services.
• Share lessons learned to improve standardization and efficiency across the team.
• Be responsible for all financial metrics related to services and parts supplied to customers.

Qualification Requirements

• Bachelor’s degree in Engineering or Business from an accredited university
• Minimum 5 years’ experience in heavy industry environments with customer interaction

Eligibility Requirements

• Willingness to travel up to 30%

Desired Characteristics

• Experience in a customer-facing Service Delivery or Project Management role within a Service environment
• Proven industry experience, particularly in power generation, metals, mining, and plastics processes
• Strong track record of maintaining long-term client relationships, delivering service offerings, and meeting tight deadlines
• Attention to detail in financial tracking and reporting of services
• Ownership and accountability mindset that drives customer solutions and service profitability
• Excellent verbal, written, presentation, and interpersonal communication skills
• Ability to prioritize workload and adjust activities to meet business needs and department goals
• Quick learner and willingness to adapt to departmental policies, procedures, and practices
• High ethical standards and integrity

Pay and Benefits

The pay range for this position is between $91,400.00 and $152,200.00. The Company offers a comprehensive benefits package including medical, dental, vision, and prescription drug coverage; access to health coaching; and the Employee Assistance Program. Retirement benefits include the GE Vernova Retirement Savings Plan with company matching contributions and company retirement contributions. Additional benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.