Lead ServiceNow Developer

About the role

The organization operates in the federal technology services sector, focusing on delivering modern web-based solutions for government clients. It addresses the challenge of enhancing user experiences and system integration within complex enterprise environments by providing custom, high-code applications and support on the ServiceNow platform. The organization supports mission-critical federal contracts requiring security clearances and emphasizes technical growth and client-facing collaboration. The LEAD SERVICENOW DEVELOPER role is responsible for designing, developing, and implementing both baseline and custom applications on the ServiceNow platform to support federal clients. This position ensures platform stability through adherence to best development practices and provides architectural guidance. The role is impactful by directly improving enterprise workflows and system integrations, contributing to the organization's ability to deliver effective technology solutions in a secure environment.

Responsibilities

• Work independently and collaboratively as part of technical teams
• Support multiple ServiceNow instances and domains for internal and external customers
• Apply Agile/Scrum methodologies to manage development tasks
• Advise functional and administrative teams on design and best practices for ServiceNow
• Collaborate in business analysis meetings to gather and refine requirements
• Develop requested enhancements and solutions within ServiceNow applications
• Script Business Rules, Script Includes, Client Scripts, ACLs, and Workflow Activities
• Facilitate rollout and adoption of new applications and enhancements
• Analyze and improve system performance

Requirements

• Minimum 5 years of experience as a ServiceNow Developer
• Strong knowledge of ServiceNow tools including Service Catalog, Service Portal, Reports, Incident, and Knowledge Base
• Effective communication skills with both technical and business stakeholders
• Proven software development and problem-solving skills beyond the ServiceNow platform
• Familiarity with IT Service Management, Asset and Configuration Management, ITIL/ITSM frameworks, and PMP or PRINCE2 methodologies
• Experience working in Agile/Scrum project teams
• Understanding of software engineering lifecycle principles and enterprise monitoring
• Experience with large data sets and data analysis/modeling
• U.S. citizenship required due to federal contract and Secret-level security clearance needs

Qualifications

• ServiceNow Certified Application Developer (CAD) certification

Pay

Salary range: $120,000 to $140,000 annually, based on experience