Lead Service Technician-Waters at West Ashley Apartments

About the Role

The Lead Service Technician ensures the physical aspects of the community meet the company’s established standards for safety, appearance, and operation within budgeted financial goals. They inspect grounds, buildings, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns. The role oversees the physical property, general maintenance repairs, unit make-ready, preventative maintenance, and construction or rehabilitation projects to ensure quality and expediency. The Lead Service Technician maintains a well-organized and properly stocked maintenance shop while adhering to safety standards.

Under the direction of the Community Manager, this role supervises, trains, and schedules maintenance activities for maintenance staff. They check work progress daily, provide assistance and instruction as needed, and respond to on-call/after-hour emergencies. The position also requires adherence to federal, state, and local laws pertaining to Fair Housing and OSHA regulations.

Responsibilities

• Inspect grounds, buildings, and community features daily to identify and correct hazardous conditions.
• Oversee general maintenance repairs, unit make-ready, preventative maintenance, and construction/rehabilitation projects.
• Maintain a well-organized and stocked maintenance shop while adhering to safety standards.
• Supervise, train, and schedule maintenance staff under the direction of the Community Manager.
• Monitor work progress of maintenance staff and provide immediate assistance or instruction as needed.
• Schedule and respond to on-call and after-hour emergencies.
• Adhere to federal, state, and local laws regarding Fair Housing and OSHA regulations.
• Meet maintenance financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
• Accomplish maintenance human resource objectives by training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; and adhering to policies and procedures.
• Contribute to improving maintenance operational standards by providing input to strategic plans and implementing production, productivity, quality, and customer-service standards.
• Perform plumbing repairs, tile work, HVAC equipment maintenance, appliance repairs, carpentry, electrical repairs, and all facets of apartment make-ready.

Requirements

• High school diploma or equivalent (required).
• 2+ years of supervisory experience (required).
• 3+ years of multi-family maintenance experience or at least 3+ years of commercial maintenance experience (required).
• EPA Sec 608 Certification - Type I (small appliances) plus Type II (AC's), or Type Universal (required).
• Reliable transportation, a valid driver’s license, and the ability to read, write, and speak English.
• Ability to stand and/or sit for long periods, move through the community, maneuver around equipment, and climb ladders for repairs.
• Willingness to be on-call and work in poor weather conditions, including heat, cold, rain, or snow.
• Excellent communication skills and a collaborative team player mindset.
• Ability to lift and carry objects weighing 50 pounds or more.

Benefits

• Paid every two weeks.
• Cell phone reimbursement every pay period.
• Quarterly Bonus Incentive Payments.
• Educational Reimbursement Opportunities.
• Opportunities for upward mobility.
• 12 Paid Company Holidays.
• 16 hours of Learning Time Off annually.
• 32 hours of Volunteer Time Off annually.
• Competitive Paid Time Off accrual.
• Eligibility for overtime pay.
• Rent discount if living on-site.
• Multiple health care insurance plans covering medical, dental, prescription, vision, and employer HSA contributions.
• Competitive 401(k) Program with employer matching contributions.