Lead Service Technician - Incycle - Pasadena, CA

Job Summary

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace.

How You’ll Make a Difference

• Meet and make a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la carte service.
• Aids customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Affords bike sales with technical consulting, and any other bike floor duties as needed.
• Delivers best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
• Proficiency in Lightspeed point of sale systems and store operational websites.
• Regular, dependable attendance and punctuality.
• Conduct opening and closing responsibilities when store manager is absent.

What You Need To Win

• A broad ranging technical proficiency which includes all current technologies, such as hydraulic brake service, suspension, and eBike diagnostics and repair.
• Passion for cycling and the Specialized brand.
• Excellent communication with the ability to effectively interact with riders and team members.
• Ability to work as business dictates which includes weekends.
• Able to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more and use proper lifting skills.

Tell Me More

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits *if applicable in state