Lead Service Specialist

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. We provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Our capabilities include IT and technology solutions, document processing, administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

About the Role

We are seeking a dynamic, customer-focused Lead Service Specialist to join our team and play a critical role in supporting legal operations, document production, mail services, and client support functions within a fast-paced law firm environment. This role acts as a subject matter expert and trusted client resource. The ideal candidate is proactive, highly organized, detail-oriented, and demonstrates a strong commitment to client service and operational excellence.

Responsibilities

• Client Service Excellence
  • Deliver exceptional customer service while acting as a trusted resource for clients and colleagues.
  • Proactively communicate project status, deadlines, challenges, and resolutions.
  • Ensure all client requests are completed accurately, professionally, and within established service levels.
  • Respond promptly to inquiries and provide solutions-oriented support with a positive, "can-do" attitude.
  • Build strong working relationships while modeling professional behavior and upholding all organizational standards, policies, and service expectations.
• Production & Document Services
  • Coordinate and perform copy, print, scanning, binding, and finishing services.
  • Review project instructions and ensure all deliverables meet quality standards and client specifications.
  • Conduct quality control checks to ensure accuracy and consistency before delivery.
• Mail, Shipping & Distribution Services
  • Ensure timely processing and delivery of parcels, messenger services, and overnight shipments.
  • Maintain knowledge of postal regulations and shipping procedures.
  • Investigate and resolve delivery issues, damaged packages, and other service-related concerns.

Requirements

• High School Diploma or equivalent required.
• Minimum of 1-3 years of professional experience in office services, production services, copy/print operations, facilities, hospitality, records, or related service environment.
• Prior experience in a client-facing environment with a strong customer service focus.
• High level of proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Skills & Competencies

• Strong organizational, prioritization, and time management skills.
• Excellent verbal and written communication abilities.
• Ability to effectively coordinate multiple projects and deadlines simultaneously.
• Strong attention to detail and commitment to quality.
• Problem-solving mindset with the ability to make sound decisions independently.
• Ability to adapt quickly to changing priorities and business needs.
• Professional demeanor with exceptional client relationship skills.
• Outstanding customer service and communication skills.

Physical Requirements

• Ability to frequently stand, walk, bend, kneel, lift, and carry materials throughout the workday.
• Ability to lift and move up to 40 pounds regularly.

Pay

$20.00 – $22.00 per hour. This role may be eligible for an annual bonus.

Schedule

Monday-Friday, 9:30 AM – 6:00 PM

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)