Lead Server - Senior Living Community

Responsibilities

• Promptly and warmly greet guests in the dining room and take all food orders in an efficient manner, following the established steps of service.
• Demonstrate a complete understanding of all menu items and ingredients. As requested, advise guests on appropriate combinations of food and drinks, accommodate reasonable requests, and note preferences.
• Communicate directly with back of the house staff to ensure that orders are delivered correctly, and all special requests are addressed and accommodated.
• Exhibit exceptional communications skills, ability to get along well with others, demonstrate flexibility and patience along with and interest in people and a willingness to verbally communicate with guests and staff.
• Maintain a high level of sensitivity and confidentiality regarding any personal or medical information that is shared.
• Deliver food promptly and professionally following the established steps of service and maintaining safe food handling and sanitation standards.
• Follow up periodically to assist with any additional needs or requests.
• Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to supervisor.
• Ensure that the dining room/area is properly set-up prior to and after service period. Keep clean and neat while meeting all established sanitation standards.
• May be asked to operate equipment, including but not limited to fire extinguisher, telephone, iced tea/soda machine, soup well, coffee machine.
• Collect tickets and follow proper cash handling procedures.
• Work alongside staff of other departments in performing job duties and for any special events or functions.
• Perform other duties and functions as assigned.

Qualifications

• Prior server or food service experience required (restaurant, healthcare, senior living, or hospitality setting preferred).
• Must obtain a Douglas County Food Handler Card within 30 days of hire (required for continued employment).
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent and interpret bar graphs.

Benefits

• Coverage begins the 1st of the month following hire
• Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance – Affordable access to legal support for common life needs
• Pet Insurance – Discounted plans through Wishbone
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)