Lead Server/Dining Room Manager for Assisted Living Facility

Essential Duties and Responsibilities

• Excellent communication skills.
• Good interpersonal skills and abilities.
• Become the liaison between the kitchen and the front of the house.
• Aid in recruiting, training, and development programs for all staff.
• Maintain employee dress code.
• Perform Dining Room opening and closing duties, and ensure all servers are trained to perform.
• Attend management and staff meetings.
• Interact with Residents by answering questions, solving problems, overseeing services, taking reservations, and introducing themselves to prospective Residents on tours.
• Undertake special projects as requested.
• Respond efficiently and accurately to Resident complaints.
• Organize and supervise Front of the House team member shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• Other tasks as needed, as directed by the Culinary Director or Executive Director.

Skills

• Proven work experience as a lead server or similar role in high volume atmosphere for a minimum of 2 years.
• Proven customer service training experience.
• Experience in food service management, with a focus on enhancing customer satisfaction and operational efficiency.

Experience

• Solid background in the food industry with experience in roles such as restaurant management or assistant manager positions.
• Preferred qualifications include:
• Experience in fine dining or casual dining environments.
• Proven track record of effective team management and leadership skills.
• Knowledge of culinary practices, food safety standards, and inventory management.
• Management experience.
• Familiarity with catering services, banquet operations, or bar management is a plus.
• Strong customer service orientation with excellent communication skills.