Lead server

ETHIC – Excellence, Teamwork, Hospitality, Integrity, And Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: I AM AN ALLY, I AM A FRIEND, I AM A GIVER.

About the role

Touchmark at Emerald Lake is seeking an experienced and service-driven Lead Dining Server to support our Dining Services team. This is a full-time position requiring availability to work holidays, weekends, and evenings as scheduled. This role combines hands-on service with team leadership, providing excellent table service while guiding and supporting other servers to ensure a smooth, high-quality dining experience.

• Leadership opportunity within a supportive team environment
• Meaningful interaction with residents every day
• Opportunity to model and reinforce service excellence

Responsibilities

• Provide friendly, attentive table service to residents and guests
• Lead by example in delivering exceptional hospitality and service
• Guide and direct servers during service to ensure efficiency and consistency
• Support team members in completing assigned duties and maintaining standards
• Communicate goals, needs, and service flow throughout each shift
• Assist with dining room setup, service execution, and closing procedures
• Ensure adherence to sanitation, food safety, and service standards
• Promote teamwork, accountability, and a positive dining environment

Requirements

• Previous serving experience required; leadership or lead experience preferred
• Strong understanding of table service and dining etiquette
• Ability to lead, coach, and support team members in real time
• Strong communication and organizational skills
• Positive attitude, professionalism, and reliability
• Food Handler’s Permit (or ability to obtain within one month)

Benefits

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. Team members working 30+ hours per week receive:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options