Lead Server

Essential Functions

• Lead shifts by modeling 5-Star Service and ensuring all Squad Members deliver exceptional guest experiences.
• Support the Store Manager in coaching, training, and guiding team members during shifts.
• Conduct daily pre-shift huddles (Chill Chats) and communicate key priorities from the Launch Pad.
• Assign team tasks and floor positions to maintain operational efficiency during peak periods.
• Foster a positive, respectful, and collaborative team environment.
• Maintain professional communication, refrain from gossip, and promote accountability among peers.
• Assist with onboarding tasks, including demonstrating procedures, safety practices, and service expectations.
• Execute opening and closing responsibilities, completing checklists and verifying store readiness.
• Prepare, serve, and maintain all Jeremiah’s products to brand standards, ensuring quality, consistency, and food safety.
• Demonstrate strong product knowledge, including Limited Time Offers, promotional items, and Rewards Program details.
• Ensure the store environment is clean, safe, and compliant with sanitation and safety standards, inside and outside the building.
• Stock, organize, and rotate inventory; monitor par levels and report shortages.
• Support operational flow by observing peak periods, adjusting the team’s floor positions, and stepping in to assist when needed.
• Complete register counts at opening/closing and ensure accuracy in cash handling.
• Help control food and supply waste by following portion standards and proper preparation methods.
• Promote upselling and guest engagement to support sales goals.
• Follow cash handling procedures to ensure accuracy and minimize errors.

Qualifications

• Experience: Must be 18 years of age or older. Minimum 1 year of experience in quick service, fast casual, retail, hospitality, or customer service. Experience in shift leadership or training preferred but not required.
• Knowledge, Skills & Abilities: Strong communication skills and a positive, guest-focused attitude. Ability to lead peers confidently and respectfully. Reliable, self-motivated, and able to work independently when needed. Strong problem-solving skills and ability to stay calm under pressure. Ability to follow directions while also taking initiative during busy periods. Demonstrates enthusiasm for the brand and a commitment to delivering exceptional service.

Physical Demands

• Must be able to sit, stand, or walk for extended periods; bend, kneel, twist, and lift up to 50 pounds; tolerate exposure to varying temperatures and noise levels.
• Ability to perform repetitive movements with arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Benefits

• Medical, dental, vision, short-term disability, and life insurance for eligible positions.
• Paid Time Off (PTO) for eligible positions.
• Free treats.
• Growth opportunities.