Lead Server

Pay

The hiring rate for this position is $22.00 per hour.

Benefits

The CIA offers a substantial benefits package that includes medical coverage at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, a retirement savings plan with high employer contributions, a generous paid time off program, and more.

Position Summary

The Lead Server is responsible for ensuring all guests receive a positive experience. The Lead Server will oversee all service aspects of The Tavern while maintaining high service standards and providing courteous and timely customer service.

Responsibilities

• Trains and guides servers (student employees and non‑student employees) on job duties and customer service.
• Oversees completion of tasks by servers and provides feedback concerning staff performance and development.
• Maintains the schedule for all servers.
• Oversees service staff during set‑up, service and clean‑up to ensure a superior guest experience, following Culinary Institute of America (CIA) procedures/guidelines on set‑up and organization.
• Greets and serves all guests, maintaining the CIA service guidelines for professional service.
• Maintains a positive attitude towards guests, co‑workers and students.
• Provides fast and efficient service to guests while maintaining excellent customer service.
• Performs all server duties for beverage and food service, takes orders and closes checks.
• Records and reports all food and beverage sales.
• Places orders in Eatec for all Front of the House needs.
• Maintains menu identification information.
• Assists with planning and executing the sequence and timing of dining room service.
• Ensures proper closing of The Tavern at the end of the shift.
• Ensures service area and dining room is maintained, including replenishment of products and cleanliness.
• Communicates and ensures that all dietary restrictions/allergies are notified to the Assistant Restaurant Manager – Back of House.
• Assists American Bounty dining room staff with seating guests, answering phones and other duties.
• Maintains a strong food and beverage knowledge base to provide the best possible guest service experience.
• Operates OpenTable reservation system.
• Performs any other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum of one (1) year experience in Front of House dining room service.
• Knowledge of OpenTable Reservation System.
• Knowledge of MICROS POS System.
• Knowledge of food, including menu language & culinary preparations.
• Working knowledge of restaurant POS computer systems.
• Demonstrated qualities of hospitality.
• Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
• Demonstrated ability to show a high level of service responsiveness to customers.
• High level of energy and self‑motivation.
• Highly organized, attentive to detail, accurate and efficient.

Working Conditions

• Must be available to work nights and weekends as required due to business needs.
• Must be able to work overtime on nights and weekends as required by business needs.
• Ability to frequently lift and carry 30 pounds.
• Ability to occasionally lift and carry 50 pounds with assistance.
• Ability to stand and work for extended periods of time during customary service hours.