Lead Scheduling Specialist

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

About the role

RAYUS Radiology is looking for a Lead Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

Essential Duties And Responsibilities

• Team Leadership, Performance Management, and Communication

• Maintain visibility with direct reports, ensuring queue management, supporting training efforts, identifying performance trends, and embodying company values through leadership communication and presence.

• Assists in the recruiting, interviewing and hiring process for new Scheduling Specialists

• Assists with the training and onboarding of new team members

• Leads regular team meetings and conducts monthly one-on-ones with all direct reports

• Conducts daily team touchpoints and sets daily focus

• Monitor and approve team member timecards

• Monitor team member performance patterns including tardiness, callouts, early leaves, unapproved OT, IT disruptions, and excessive absences

• Proactively conducts live call monitoring and random call audits

• Initiate and participate in team member performance evaluations, development of team members, including performance improvement plans and disciplinary actions

• Affords appropriate staff levels and adequate Center coverage

• Ensures comprehensive knowledge of company policies and procedures when scheduling team members

Culture Champion & Market Alignment

• Sets the tone for the team by leading with positivity and professionalism

• Acts as a culture champion by reinforcing the department and market vision through daily leadership presence

• Supports and executes initiatives with encouragement and a solution-focused mindset

• Approaches feedback constructively and uses appropriate leadership channels for concerns or escalations

• Participates in leadership collaboration within the scheduling department and across market(s)

• Attends and contributes to relevant Market touchpoints

• Maintains visibility with team and a presence during onboarding, training, 1:1s, and other key engagement activities

Scheduling and Queue Oversight

• Answers phones and handles calls in a professional and timely manner

• Maintains positive interactions at all times with patients, referring offices and team

• Schedules patient examinations according to existing company policy

• Ensures all appropriate personal, financial, and insurance information is obtained and recorded accurately

• Ensures all patient data is entered into information systems completely and accurately

• Communicates to technologists any scheduling changes in order to ensure the highest patient satisfaction

• Maintains an up-to-date and accurate database on all current and potential referring physicians

• Monitors agents/scheduling specialists in the phone queue to ensure appropriate use of statuses, such as make busy, breaks, and project codes

• Sets and updates new hire work timers and ensures agents/scheduling specialists are in the correct phone queues

• Encourages and models a "see it, fix it" approach to scheduling and phone queue operations

Other Duties as Assigned

Remote Position No Status
Full-time

Requirements

• High school diploma, or equivalent

• 3 years' combined medical scheduling and customer service experience

• 1 year experience in a lead or supervisory role

• Ability to manage a multi-line phone system with high call volume

• Experience in identifying and implementing process improvements

• Experience managing direct reports, including conducting performance evaluations, coaching for improvement, and holding team members accountable to expectations

• Working knowledge of Microsoft Office

• Proficient with computer systems and typing

Preferred

• Bilingual

Benefits

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.