Lead Scheduling & Registration Specialist | Outpatient Cardiology | Downtown ORL

Position Summary

At Orlando Health Heart and Vascular Institute, our renowned cardiologists, heart and vascular surgeons, and cardiovascular professionals work together to provide award-winning care in 40 specialties, using the latest in diagnostic imaging and treatment options. Our multidisciplinary team includes more than 70 physicians in 24 locations across Central Florida, spanning Orange, Osceola, Lake, Seminole, Highlands and Okeechobee counties. As a part of Orlando Health, the Heart and Vascular Institute includes a network of community and specialty hospitals with more than 4,000 providers.

Responsibilities

• Maintain appropriate departmental schedules.
• Act as a liaison with the Manager and Scheduling/Registration Specialists.
• Cook up daily activities within the Scheduling/Registration department to ensure and execute maximum productivity and efficiency.
• Provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gather and input patient demographic information, insurance verification/authorization, and schedule, reschedule, and cancel multiple diagnostic and interventional procedures.
• Accurately communicate prep information, arrival time, and arrival location to patients.
• Input and distribute charge management process on a daily basis.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.
• Accurately use medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Communicate with Patient Access and clinical departments regarding registration and scheduling issues.
• Take a proactive role in problem resolution.

Qualifications

• High school graduate or equivalent.
• Medical terminology and/or basic anatomy training required.
• Six (6) years’ experience in clinical registration or scheduling.
• Associate degree in business, information systems, clinical field or related field may be substituted for four years of experience.
• Bachelor’s degree in business, information systems, clinical field or related field may be substituted for six years of experience.