Lead Scheduler, YM CARE Center

About the role

Within a team-based organizational structure, the lead scheduler oversees the day-to-day scheduling and referral functions of a department/specialty. The role involves leading and training a team of schedulers and referral specialists to ensure timely and caring service to patients and primary/referring providers.

Responsibilities

• Builds trust and respect with staff and providers, and interacts professionally with all members of the patient's care team.
• Manages calendars and calls, assesses issues, and escalates as needed.
• Serves as the primary source of information on policies, procedures, and office activities.
• Monitors and controls office budget and spending.
• Identifies project needs, researches, gathers, and analyzes data, and prepares and maintains documentation, reports, and presentations.
• Reviews and develops department processes and systems to improve efficiency.
• Maintains communication flow, prioritizes tasks, and ensures appropriate coverage.
• Attends meetings and drafts meeting minutes.
• Greets visitors, answers and screens calls, and responds to requests for information.
• May perform other duties as assigned.

Requirements

Candidate must live in Connecticut. Candidates are encouraged to provide a cover letter. Required skills and abilities include strong interpersonal skills, customer service skills, thorough knowledge of EPIC scheduling, strong organizational skills, active listening skills, and demonstrated actions as a caring and motivated team player. Preferred skills and abilities include proven experience leading day-to-day scheduling and referral functions in a high-volume call center/medical practice, and Spanish-speaking.

Qualifications

Eight years of related work experience, six of them in the same job family at the next lower level, and a high school level education.

Skills

Strong interpersonal skills, customer service skills, thorough knowledge of EPIC scheduling, strong organizational skills, active listening skills, demonstrated actions as a caring and motivated team player, and working knowledge of medical terminology.

Benefits

The opportunity is currently remote (work from home) within CT.

Pay

N/A

Schedule

8am-4:30pm