Lead Salesforce Administrator

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

About the role

This position will implement, maintain and drive enhancements to the organization’s CRM platform. Responsibilities include managing tool releases/enhancements, handling user support, training requests, designing reports and dashboards, and providing cross-functional project support. The role ensures the CRM instance follows best practices, leverages advances in technology, and is governed appropriately on a day-to-day basis.

• Collaborate in requirements gathering and support Agile project methodology.
• Partner cross-functionally to identify system and process improvements, including requirements gathering and planning future phase implementation.
• Identify and evaluate new features and functionality related to Salesforce and supporting applications (managed packages).
• Optimize the use of Salesforce by examining current practices, identifying gaps, and helping close them.
• Manage Salesforce quarterly releases.
• Maintain the integrity of the security model by understanding overall system design and proposing solutions accordingly.
• Partner with multiple teams to implement change in a fast-paced environment.
• Work with Sales Enablement to communicate new processes, technology, and assist with training.
• Manage Salesforce and supporting applications (managed packages) issues and serve as the technical authority for team members throughout issue resolution.
• Responsible for issues submitted via SFDC request process for Salesforce and supporting applications (managed packages).

Requirements

Basic Qualifications

• Bachelor’s in IT or related field and 3 years of experience, or HS/GED and 7 years of experience.
• Knowledge of Salesforce as a subject matter expert.
• Experience with MS Office applications, including Excel, Word, and PowerPoint.
• Experience in SFDC administration and operational support.
• Experience configuring SFDC validation rules, workflows, formula fields, creating custom objects, setting user permissions, enabling field-level security, page layouts, and setting up new users.
• Project management experience.
• Must be 18 years of age or older.

Preferred Qualifications

• 4+ years of experience in SFDC administration and operational support.
• 4+ years of project management experience.
• Ability to troubleshoot, identify the root cause of issues, and develop and implement effective solutions.

Pay

The compensation range for this position is $105,000.00 - $115,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay offered will vary depending on job-related knowledge, skills, location, experience, and internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption, and Surrogacy Assistance
• Tuition Reimbursement