Lead Salesforce Administrator
About the Role
This position will implement, maintain and drive enhancements to the organization's CRM platform. This position is also responsible for managing tool releases/enhancements, handling user support, training requests, designing reports and dashboards, and providing cross-functional project support. This position is responsible for ensuring that the CRM instance follows best practices, takes advantage of advances in technology and is governed appropriately on a day-to-day basis.
Responsibilities
- Collaborate in requirements gathering and support Agile project methodology
- Partner cross-functionally to identify system and process improvements including requirements gathering and planning future phase implementation
- Identify and evaluate new features and functionality related to Salesforce and supporting applications (managed packages)
- Optimize the use of Salesforce by examining current practices, identifying gaps and helping close any gaps that exist
- Manage Salesforce quarterly releases
- Maintain the integrity of security model by understanding overall system design, and proposing solutions accordingly
- Partner with multiple teams to implement change in a fast-paced environment
- Responsible for working with Sales Enablement to communicate new processes, technology, and assist with training
- Manage Salesforce and supporting applications (managed packages) issues and serve as the technical authority for team members throughout issue resolution
- Responsible for issues submitted via SFDC request process for Salesforce and supporting applications (managed packages)
Basic Qualifications
- Bachelors in IT or related field and 3 years experience OR HS/GED and 7 years experience
- Knowledge of Salesforce SME
- Experience with MS Office applications, including Excel, Word and PowerPoint
- Experience in SFDC administration and operational support
- Experience configuring SFDC validation rules, workflows, formula fields, creating custom objects, setting user permissions, enabling field-level security, page layouts and setting up new users
- Project management experience
- Must be 18 years of age or older
Preferred Qualifications
- 4+ years of experience in SFDC administration and operational support
- Experience configuring SFDC validation rules, workflows, formula fields, creating custom objects, setting user permissions, enabling field-level security, page layouts and setting up new users
- 4+ years Project management experience
- Ability to troubleshoot, identify root cause of, and develop and implement effective solutions
Pay
The compensation range for this position is $105,000.00 - $115,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement