Lead Sales Retail Counter

Retail Operations

Responsible for sales floor, front counter, and parking area cleanliness.

Ensure merchandise, fluids, tires, batteries, and other retail products are properly stocked and displayed.

Maintain inventory levels and communicate replenishment needs.

Conduct daily inspections of the sales floor and surrounding areas to identify operational concerns.

Assist with local marketing and social media initiatives as directed.

Support and drive Parts Pull and Warranty operations at the location.

Review inventory and product availability daily.

Participate in interviewing, hiring, coaching, performance reviews, and corrective action processes.

Drive overall store performance and customer satisfaction metrics.

Supervisory Responsibilities

Lead and direct the work of retail team members.

Aid with scheduling, training, coaching, and performance management.

Participate in hiring, disciplinary actions, performance evaluations, and employee development.

Provide recommendations regarding staffing, promotions, and corrective actions.

Foster a positive, productive, and customer-focused work environment.

Requirements

• Education & Experience:
  • High School Diploma or GED required.
  • 3+ years of retail, automotive parts, customer service, or related experience required.
  • Previous leadership or supervisory experience preferred.
• Knowledge, Skills & Abilities:
  • Strong customer service and sales skills.
  • Effective communication with customers, employees, and management.
  • Working knowledge of Microsoft Outlook, Word, and Excel.
  • Ability to create and maintain reports, spreadsheets, and operational records.
  • Strong organizational and problem-solving skills.
  • Ability to multitask and prioritize in a fast-paced retail environment.
  • Ability to handle cash and maintain accurate records.
  • Knowledge of automotive parts and retail operations preferred.
  • Ability to work independently and as part of a team.

Essential Physical Demands / Work Environment

• Regularly required to stand and walk for extended periods.
• Frequent movement throughout the sales floor, parking lot, warehouse, and yard areas.
• Regular use of computers, phones, and retail systems.
• Occasionally required to bend, stoop, reach, lift, and carry merchandise.
• Must be able to lift up to 25 pounds.
• May occasionally be required to travel for training or business needs.
• Work environment includes both indoor retail space and outdoor operational areas.