Lead Revenue Cycle Supervisor Associate

About the role

The DBO Lead Supervisor oversees teams performing revenue cycle functions across multiple clients. They support the domestic business office staff, manage team metrics, collaborate with HMS Shared Services, align staff to shifts, review and approve time off, and coordinate with RC Analytics and IT.

Responsibilities

• Owns client-facing meetings, creating agendas, issue logs, report packages, and supporting materials.
• Manages team metrics, including productivity and quality measures, and client-specific service level agreements.
• Collaborates with HMS Shared Services for new client onboarding, staff assignments, and point solutions.
• Reviews and approves employee time, including time-off, client billable time, and overtime.
• Creates and maintains unit budget and utilization key performance indicators, including project and client-specific budgets.
• Coordinates with RC Analytics and IT for accurate and up-to-date reporting, including time entry, computer activity, and client activity log reporting.
• Works closely with the Human Resources Team and DBO Leadership Team on staff performance escalations and concerns related to absence and time reporting.

Requirements

• Knowledge of accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third-party and governmental guidelines, and work processing.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Excellent communication skills – both oral and written – and an ability to relay information in an effective manner.
• Flexible and adaptable to change.
• Strong organizational skills, including the ability to prioritize initiatives based on risk and benefit profile, manage multiple initiatives at once, respond to email and phone calls timely, and create/manage a project workplan where needed.
• Strong analytical skills and demonstrated ability to interpret large data sets and translate outcomes into recommendations for improvement.

Qualifications

• Current permanent U.S. work authorization required.
• 5+ years of Revenue Cycle experience in a multi-facility, integrated health care delivery system or consulting experience preferred.
• 1+ years of leadership experience in a multi-facility, integrated health care delivery system or consulting experience preferred.
• Proficient in Microsoft office (Word, PowerPoint, Excel).

Skills

• Knowledge of accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third party and governmental guidelines, and work processing.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Excellent communication skills – both oral and written – and an ability to relay information in an effective manner.
• Flexible and adaptable to change.
• Strong organizational skills, including the ability to prioritize initiatives based on risk and benefit profile, manage multiple initiatives at once, respond to email and phone calls timely, and create/manage a project workplan where needed.
• Strong analytical skills and demonstrated ability to interpret large data sets and translate outcomes into recommendations for improvement.

Benefits

Core benefits include medical, dental, and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position level: Associate. Country: United States of America.