Lead Retail Store Generalist

About the role

This position will assist retail store management in training and motivating retail staff, meeting performance and safety goals/standards and controlling company assets.

Essential Duties & Responsibilities

• Perform all Retail Generalist functions in the store
• Greet and assist customers and donors in a courteous, professional, and helpful manner and issue receipts as needed
• Open/close store as required following appropriate procedures
• Act as Manager on Duty as necessary
• Complete daily breakdown audit, store bank deposit, and reconciling cash drawers
• Responsible for authorizing store discounts according to agency standards
• Provide on-the-job training and onboarding for new and existing employees
• Support all Mission-related programs in the retail stores
• Oversee community service workers and assign work as needed
• Investigate and document on the job injuries of all direct reports
• Accountable for inventory control in new goods, soft lines and hard lines
• Maintain a clean, organized, safe store and production environment
• Ensure appropriate and safe use and storage of Goodwill tools, equipment and property
• Maintain daily production log on all donations, production staff, tracking individual’s productivity and overall store production
• Meet or exceed the attendance expectations for this position
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
• Other duties as assigned

Individual Development & Interpersonal Skills

• Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop
• Working relationship with supervisor and co-workers
• Must have the ability to work as part of a team
• Must be a positive role model for co-workers/programs participants and customers

Organizational Development

• Education And/Or Experience
• GED or High School Diploma required
• Three months retail experience required
• Previous supervisory or team leader experience preferred; to include scheduling, goal setting, task delegation, etc.
• CERTIFICATES, LICENSES, REGISTRATIONS
• CPR First Aid Certification preferred
• Knowledge, Skills, And Abilities
• Must be able to work flexible hours as required in order to meet operational needs of the store
• A positive, empowering role model
• Familiar with different cash handling techniques and processes, to include basic math skills
• Technical knowledge to oversee and report technical issues with POS system
• To be a high-energy, positive contributor
• Desire to work hard and perform well with dedication and great work ethic
• Communicate effectively with managers, participants and co-workers

Physical Demands

• Moderate
• Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)