Lead Retail Ecommerce

About the Organization

Goodwill Industries of Northwest North Carolina, Inc. is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC, employing more than 1,100 team members dedicated to providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill offers a wide range of career opportunities in a professional, fast-paced, and fulfilling work environment guided by values of Living the Mission, Promoting Teamwork, Driving Improvement, Taking Responsibility for Actions and Behaviors, and Respecting and Appreciating Others.

About the Role

Lead Alternative Retail Associates oversee daily production operations, research items from the Goodwill donation stream for online sales potential, create accurate online listings, and ensure merchandise moves efficiently through each stage of the production process. This position trains team members, monitors productivity and quality, maintains inventory accuracy, manages inventory systems, files shipping claims with carriers, and provides excellent customer service.

Responsibilities

• Lead daily production activities and assist with workflow planning
• Train team members on production processes, quality standards, and safety procedures
• Monitor productivity, quality, and daily production goals
• Research donated merchandise for online sales potential
• Compose accurate merchandise descriptions and photograph items for online listings
• Maintain inventory accuracy and proper production records
• Manage inventory management systems and ensure inventory records remain accurate
• Coordinate the movement of merchandise through all stages of production
• File shipping claims with carriers and follow claims through resolution
• Answer customer inquiries by email and phone in a professional manner
• Identify valuable merchandise, recognize counterfeit items, and determine the appropriate sales channel
• Assist with material handling, product flow, and maintaining an organized work area
• Perform other duties as assigned

Requirements

• High school diploma or equivalent preferred
• Previous supervisory experience required
• Strong customer service, organizational, leadership, and computer skills required
• Experience in retail, e-commerce, jewelry, pawn, consignment, or a related environment preferred
• Knowledge of inventory including, but not limited to, musical instruments, jewelry, watches, video games, apparel, handbags, electronics, coins, and other valuable merchandise
• Ability to identify quality merchandise, recognize counterfeit items, and make sound merchandising decisions

Pay

$18.50 per hour.