Lead Restoration Technician

About Us

911 Restoration of Appleton – Oshkosh is a full-service property restoration company focused on giving customers a Fresh Start after water, fire, mold, or sewage damage. We're known for fast response, professional service, and quality work done to IICRC standards.

Job Summary

We're hiring a Lead Restoration Technician to lead water mitigation jobs in the field, manage technicians on-site, and ensure projects are completed safely, efficiently, and to IICRC standards. This is a hands-on leadership role for someone who can run a job from start to finish and communicate clearly with customers and the team.

Responsibilities

• Lead water mitigation projects from arrival through dry standard
• Direct and support technicians/helpers on-site (assign tasks, ensure quality)
• Set up, monitor, and break down drying equipment (air movers, dehumidifiers, etc.)
• Perform moisture mapping and job documentation (readings, photos, daily notes)
• Communicate professionally with customers and provide clear updates
• Maintain job site safety, cleanliness, and professional appearance
• Coordinate with management/office on job status, materials, and scheduling
• Participate in emergency response/on-call rotation

Required Certifications

• IICRC WTR (Water Damage Restoration Technician) (or equivalent water certification)
• IICRC certification (active/valid)
• Valid Drivers Licence (active/valid)

Qualifications

• Restoration field experience (lead/crew lead experience preferred)
• Strong understanding of IICRC standards and water mitigation best practices
• Reliable, organized, and able to make decisions on-site
• Strong customer service and communication skills
• Ability to lift/move equipment and work in challenging environments
• Valid driver's license and clean driving record

Preferred (Nice To Have)

• Additional IICRC certifications (ASD, AMRT, FSRT, OCT, etc.)
• Experience with insurance documentation platforms and job file compliance
• Experience training/mentoring technicians

Pay

$25–$32 per hour (DOE)

Benefits

• Bonus based on performance
• Paid time off (PTO after 90 days)
• Stock options plan
• Training & development

Schedule

Full-time. On-call rotation for emergencies (nights/weekends as needed).