Lead Resident Services (Front Desk)

Key Responsibilities

• Create, publish, and adjust staff schedules to ensure adequate coverage at all times
• Cover shifts personally when necessary to maintain uninterrupted service
• Conduct performance feedback, coaching, and recognition to support high team standards
• Ensure prompt, professional, and welcoming service across all resident-facing teams
• Oversee lobby and front desk operations, maintaining a safe, organized, and inviting atmosphere
• Serve as an escalation point for complex resident or guest needs
• Exercise discretion and independent judgment with respect to matters of significance
• Aid the Executive Director with credit card reconciliation and related administrative tasks
• Maintain accurate documentation, reports, and records for assigned teams
• Partner with other departments to ensure smooth community operations
• Monitor compliance with company policies, procedures, and service standards
• Provide cross-coverage support across teams as needed
• Perform additional duties assigned by the Executive Director to support community operations

Requirements

• Three (3) to five (5) years of supervisory or managerial experience in customerservice, hospitality, or senior living environments
• Strong scheduling, organizational, and administrative skills
• Ability to lead and motivate diverse service teams
• Proficiency in office management systems and basic financial reconciliation
• Flexibility to work varied schedules, including weekends, evenings, and holidays
• Three (3) to five (5) years of working in a lead or supervisory role managing small teams

Expected Performance

• Ensure a consistently high level of service for residents, families, and guests
• Maintain effective staffing and scheduling to provide uninterrupted service coverage
• Show reliability, professionalism, and strong judgment when making operational decisions

Benefits

• Full benefits package including medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years

Pay

• $20-22/hour

Schedule

• Variates based on departmental needs