Lead Front Desk Specialist

Key Responsibilities

• Provide warm, anticipatory service to members and guests, ensuring a personalized and memorable experience.
• Check guests in and out using the property management system (PMS), resolving billing issues and guest concerns as needed.
• Manage room blocking, bedding preferences, and guest requests to optimize the guest experience.
• Communicate with guests and members using Canary messaging software.
• Aid guests and members with pre-arrival planning and itinerary support.
• Respond to reservation inquiries from direct guests and partner channels.
• Maintain awareness of Gravity Haus initiatives, offerings, and membership benefits.
• Accurately take food and beverage orders using the POS system for Terrain Taco and Unravel Coffee.
• Prepare espresso drinks, coffee beverages, and tea according to Unravel Coffee standards.
• Mix cocktails and beverages according to Terrain Taco recipes and bartending standards.
• Maintain working knowledge of all menu items and ingredients, actively promoting offerings to guests and members.
• Handle cash and credit card transactions according to company procedures.
• Aid with stocking, organization, and cleanliness of front-of-house service areas.
• Cultivate strong relationships with members and guests to foster community and loyalty.
• Educate guests on Gravity Haus membership offerings and benefits.
• Support visiting Gravity Haus members by creating personalized experiences and itineraries during their stay.
• Help guide new members into the community and encourage utilization of member amenities and programming.
• Create meaningful “Powerful Moments” throughout the guest stay to drive loyalty and membership engagement.
• Collaborate with management and events teams to support programming that drives member engagement.
• Assist with event preparation and operational support during community events.
• Coordinate with operations teams, event staff, and vendors to ensure successful event execution.
• Assist with local outreach and promotion of events through flyers, social media, and direct guest engagement.
• Ensure consistent execution of Gravity Haus service standards across the Haus Experience team.
• Serve as a point of contact for teammates during shifts and help coordinate daily front desk and service operations.
• Communicate effectively across departments to ensure smooth guest experiences.
• Support inventory awareness and operational readiness across service areas.
• Act as a bridge between front desk, food and beverage, housekeeping, and operations teams.

What We’re Looking For

• Previous hospitality, hotel front desk, café, or restaurant experience preferred.
• Experience working with POS systems and hotel PMS platforms preferred.
• Strong guest service mindset with the ability to create memorable experiences.
• Ability to multitask and work across multiple service areas in a fast-paced environment.
• Strong communication and teamwork skills.
• Leadership ability and willingness to guide team members during shifts.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: Keep Growing, Bring Others Along, Create Powerful Moments, Be “All-In” + Go the Distance, Make it Better than You Found It. We're looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

• Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more.
• Part-time team member benefits vary.
• Salary Description: $20.00-$23.00/hr plus tips.