Lead Front Desk Agent
White Lodging · Chicago, IL · 2 wk ago
On-siteManagement$26.45–$27/hrOther
Responsibilities
- Assist guests efficiently, courteously, and professionally in all front desk related functions
- Provide excellent guest service
- Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
- Consistently follow all credit, cash-handling, and accounting procedures
- Run various audits and reports and record all revenues and statistics accurately
- Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
- Maintain privacy and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Respond to emergency situations
- Perform other duties as assigned
Requirements
- Passion for customer service
- Ability to work independently while supporting hotel operations
- Strong attention to detail and organization skills
- Previous hospitality experience is preferred, but not required
- Willingness to work nights, weekends, and holidays as necessary
- Ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time
Benefits
- DailyPay option
- Day 1 Medical, Dental and Vision insurance
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Hostcare Resources healthcare concierge
- Leadership development
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
Pay
Compensation starts at range between $26.45 and $27.00 per hour