Lead Front Desk Agent

About the role

Join our team and rediscover your passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join for a season or build a career. From day one, you'll receive industry-leading compensation, free Epic passes and ski/snowboard lessons, 40% retail discounts, Epic Service training, and wellness benefits.

Responsibilities

• Welcome guests warmly, promptly, and professionally
• Register guests, issue room keys, provide hotel service information, and process payments according to operating standards
• Answer phones courteously with a pleasant, energetic voice
• Plan and implement upgrade strategy for next-day arrivals
• Perform all front desk duties and assist other property staff and guests as needed
• Use guest profiles and names to provide personalized service
• Distribute mail, messages, and faxes following SOP
• Maintain a high level of professional appearance, demeanor, and ethics with guests, coworkers, and subordinates
• Develop strong working relationships with coworkers and managers to ensure optimal communication and teamwork
• Act as Manager on Duty when necessary and carry out required duties
• Assist Manager on Duty with guest issues and requests
• Train new and existing front desk agents on check-in/out procedures and quality service standards
• Assist at other department front desks as needed
• Supervise daily front desk operations including check-in/out procedures; verify rooms are checked out and guest bills are correct
• Anticipate guest needs, respond promptly, and acknowledge all passing guests
• Conduct site tours of guest rooms and general areas as needed
• Handle confidential information, including guest records, with integrity
• Participate in training classes
• Lead recycling and environmental initiatives
• Maintain a tidy and clean front desk area
• Assist other departments to ensure smooth operations
• Assist Shift Manager with daily room assignments
• Communicate feedback to appropriate managers and update guest history
• Comply with all resort policies, procedures, and standards
• Embrace and promote Vail Resorts Values
• Perform other duties as assigned

Requirements

• Fluent communication in English
• Friendly and strong people skills
• Somewhat strong computer skills

Benefits

• Free Epic passes for employees
• Free ski and snowboard lessons
• Employee discounted lift tickets for friends and family
• 40% retail discounts
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health insurance (full-time roles): medical, dental, and vision plans
• Free ski passes for dependents
• Critical Illness and Accident plans

Pay

The expected pay range is $22.00/hr – $24.69/hr. Individual compensation decisions are based on a variety of factors.

Schedule

Year-round, full-time hours available. Minimum age: at least 18 years of age. Housing availability: No.