Lead Front Desk Agent

About the role

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Assists management with training new associates or hourly duties as needed.
• Welcomes and greets guests and anticipates and addresses their needs.
• Interacts with colleagues and guests professionally and promptly.
• Contributes to team goals.
• Always follows company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Site Specific Perks:
  • AAA Four Diamond Resort
  • Free daily associate meal
  • Complimentary soft drinks, coffee and tea
  • Monthly & quarterly celebrations and awards
  • Company branded attire for outdoor associates
  • Complimentary work shoes
  • Discounted bus pass
  • Discounts to onsite spa and food outlets
  • Community service opportunities
  • Sustainability awards – Audubon Green Lodging

Pay

Hourly Rate: $35.71
Hourly Wage: $35.71
$1,000 Sign-On Bonus (for new hires; internal candidates, college programs, rehires and managers are excluded). Payments are in $500 increments at 90 and 180 days, paid on the following paycheck. Eligibility requires active employment and active performance of services for the Company on the applicable eligibility date at the time the payment is made.