Lead Resident Experience Specialist

Terralume Signature Memory Care is a new, boutique community designed exclusively for individuals living with Alzheimer's and other forms of dementia, located off Wayzata Boulevard in Minnetonka. We are building a team of compassionate, adaptable professionals to help shape something truly special.

About the role

The Lead Resident Experience Specialist provides personal care and designated health-related services to enhance and maintain each resident's physical, emotional, social, and spiritual well-being. This position serves as a shift lead, supporting the coordination of daily operations, promoting accountability, and ensuring a consistent, resident-centered experience across clinical care, dining, housekeeping, and life enrichment. They assist with planning, implementing, and evaluating Life Enrichment and Dimensions programming to optimize residents' well-being and serve as a resource and coach to Resident Experience Specialists.

Responsibilities

• Assist residents with activities of daily living, including bathing, grooming, dressing, toileting, transfers, dining assistance, and use of adaptive devices.
• Complete assigned resident services and care tasks according to service schedules.
• Assist with resident move-ins and ensure apartment readiness.
• Monitor and replenish supplies as needed.
• Support care conferences and communicate resident needs and service updates.
• Lead shift huddles and ensure effective communication between shifts.
• Recommend service plan adjustments based on resident acuity.
• Coordinate staffing coverage for breaks, absences, and on-call responsibilities.
• Train new team members and assist with onboarding and orientation.
• Provide health-related services as delegated by the Registered Nurse, including medication administration, glucose monitoring, vital signs, treatments, and documentation.
• Support and lead resident engagement, wellness, life enrichment, and dementia-focused programming.
• Communicate activity schedules, coordinate vendors, document participation, and identify residents needing additional engagement.
• Promote resident-centered dementia care through the Dimensions program and related best practices.
• Ensure activities, events, and wellness programs are prepared, communicated, and conducted on schedule.
• Support dining services by ensuring quality meal service, resident satisfaction, dietary accommodations, sanitation, and dining room readiness.
• Conduct dining room audits, maintain beverage and snack stations, and coach restaurant-style service standards.
• Communicate resident dining concerns to the Culinary Director.
• Complete daily operational checklists and monitor resident experience standards.
• Perform and oversee housekeeping duties in resident apartments and common areas, including cleaning, sanitation, safety compliance, and inventory management.
• Conduct environmental rounds and address immediate cleaning, maintenance, or safety concerns.
• Submit and track work orders and coordinate follow-up as needed.
• Ensure housekeeping schedules are completed and carts remain organized and stocked.
• Maintain high standards for first impressions, odor management, cleanliness, clutter reduction, and overall resident environment.
• Ensure service, activity, dining, and housekeeping standards are consistently met.
• Coordinate team workflows and staffing coverage to support quality resident care.
• Coach and develop team members through training, guidance, and role modeling.
• Foster resident engagement, wellness, and a positive community environment.
• Monitor operations and proactively address issues impacting resident satisfaction and quality of life.

Qualifications

• 2 years previous experience in senior living field, such as caregiving, activities, serving, or housekeeping (required).
• Staffing experience (preferred).

Schedule

• Full-time day shift: 6:30 AM – 3:00 PM, Monday–Friday.
• Weekends as needed.
• 80 hours every two weeks.

Benefits

Ebenezer offers a generous benefits package, including:

• Medical, dental, and vision plans.
• Life insurance, short-term and long-term disability insurance.
• Paid time off (PTO) and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.

Additional information: http://www.ebenezercares.org/employee-benefits

Pay

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, the organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If eligible, a sign-on bonus may be offered based on the approved program at the time of the offer.