Lead Remote Upgrade Engineer

About the role

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact.

As a Lead Remote Upgrade Engineer within Baxter Care Communications, you will play a key role in helping healthcare organizations maintain, optimize, and modernize the communication technologies that support patient care. You will lead complex upgrade initiatives across highly integrated healthcare environments, provide technical guidance to fellow engineers, and serve as a trusted technical partner to customer IT teams. Your work will directly support the continued reliability, security, and performance of critical communication systems used across healthcare facilities.

Responsibilities

• Conduct detailed assessments of existing Care Communications environments and develop upgrade strategies based on software, hardware, network, and integration requirements.
• Lead and execute upgrades across Baxter Care Communications products in complex customer environments.
• Facilitate technical discussions and site assessments with customer IT teams regarding network architecture, failover strategies, server deployments, and system design considerations.
• Troubleshoot and resolve complex system, application, database, infrastructure, and networking issues across multiple product platforms.
• Partner with Product Development, Project Management, and Technical Support teams to identify root causes, drive product improvements, and improve customer outcomes.
• Provide mentorship, technical guidance, and first-level escalation support to Remote Upgrade Engineers to help ensure successful project execution.
• Participate in continuous improvement initiatives, process reviews, and change management activities that enhance team effectiveness and deployment quality.

Requirements

• Minimum of 8 years of experience in software, systems administration, infrastructure, networking, or related technical environments.
• Advanced experience supporting Microsoft Windows Server, SQL Server, IIS, and interconnected enterprise systems.
• Advanced experience deploying, supporting, and troubleshooting Linux-based environments, including Kubernetes platforms.
• Experience configuring, deploying, and troubleshooting Windows and Linux systems in production environments.
• Detailed knowledge of TCP/IP networking, routing, switching, VLANs, managed networks, client-server architecture, and network security.
• Knowledge of wireless networking technologies and associated security protocols.
• Experience supporting and troubleshooting complex enterprise environments involving hardware, software, databases, applications, and network infrastructure.
• Ability to travel up to 20%.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Pay

The estimated base salary for this position is $96,000 – $132,000. Individual pay is based upon location, skills and expertise, experience, and other relevant factors.

Benefits

• Medical and dental coverage starting on day one.
• Basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Employee Stock Purchase Plan (ESPP) with discounted company stock purchases.
• 401(k) Retirement Savings Plan (RSP) with employee contributions and company matching.
• Flexible Spending Accounts and educational assistance programs.
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
• Family and medical leaves of absence and paid parental leave.
• Commuting benefits, Employee Discount Program, Employee Assistance Program (EAP), and childcare benefits.