Lead Recovery Support Specialist

Full Time Lead Recovery Support Specialist - At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to providing a recovery friendly and equal opportunity workplace. The purpose of the position of Lead Recovery Support Specialist is to maintain a staff of RSS ensuring RSS are capable of doing their jobs. This is achieved by monitoring their behavior and interaction with clients. Lead RSS must also keep a pulse on the lives of RSS outside of the workplace, ensuring they are living up to and/or working on spiritual principles. This ensures a level of transparency when RSS are caring for clients. Lead RSS will privately redirect RSS when they fall short, including progressive discipline when appropriate. Responsibilities: Meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceDirect supervision of clientsEnforcement of policies and proceduresObserve and supervise medication administration while maintaining accurate medication logs and recordsAbility to work independently or with a team and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesOffer clients support based upon the application of the 12 Steps in real life situationsServe as an intermediate between clients and their cliniciansOffering and implementing various growth opportunitiesObserve client behavior assessing whether it enhances or diminishes the recovery process Redirection of behavior which impedes the recovery process Directly involved with the Admission process of a new client and the discharge process for clients, this includes doing a property search, a search of the client, completing all paperwork and uploading into the EMR and assisting the Admissions CoordinatorAttending groups, taking notes and logging information into the EMR when necessaryTransport clients to and from 12 step meetingsTransport clients to and from medical appointmentsTransport clients for Admission as well as for dischargeDemonstrate and foster the company’s Mission, Vision and ValuesLead RSS will take responsibility for the condition of the residential units on an off campus to also include group roomsLead RSS will redirect clients as any RSS does as well as imposing growth opportunities if the situation calls for itLead RSS may be asked to attend Morning Staffing Meeting, QA Meeting, Supervisors Meeting as designee of Operations Supervisor when necessaryMust meet then maintain all pre-employment requirements which includes reference checks, applicable state and national required background screening, 10 panel urine drug screen, DMV check, insurance (if applicable), and license/credential verificationsLead RSS will work with other departments to ensure clients make it to appointments, including lab, doctor, and legal appointments. LRSS will ensure all documents from said appointments are uploaded into client chartsLead RSS will oversee on-site admissions process. RSS staff will be delegated the responsibility of getting the client admitted. Lead RSS will ensure all paperwork is uploaded into the client chart, contacts entered, a picture is uploaded and all necessary tags changed. Lead RSS will work with Operations Supervisor to determine if any training opportunities exist in the paperworkLead RSS will periodically audit med logs to ensure State compliance. Any discrepancies will be corrected through a training opportunity for the entire staff. In addition to med logsLead RSS will ensure all discharges are executed with proper paperwork, returning of property, and returning of medication to the client. Operations Supervisor is responsible for ensuring all discharge paperwork is uploaded and transport for the client is scheduled, if applicableLead RSS will take responsibility for the condition of the residential units on an off campus to also include group roomsLead RSS will redirect clients as any RSS does as well as imposing growth opportunities if the situation calls for itLead RSS may be asked to attend Morning Staffing Meeting, QA Meeting, Supervisors Meeting as designee of Operations Supervisor when necessaryMust meet then maintain all pre-employment requirements which includes reference checks, applicable state and national required background screening, 10 panel urine drug screen, DMV check, insurance (if applicable), and license/credential verifications Skills: Excellent interpersonal skills maintaining a positive collaborative relationship among staffCommunication skills also include the ability to listen and understand employeesLead Recovery Support Specialist will oversee both hands on and through delegation, the training of all new RSS. Lead RSS will implement both a RSS training manual and “live” practical training of new RSS. Training of RSS will always be an ongoing process which will be communicated by OS to RSSLead RSS will be a point of contact when information needs to be relayed from other departments to RSS, including, Clinical, 12 Step, Administrative, Dining and Executive departmentsConducting organizational and administrative dutiesCommunicating effectively in written and oral formAbility to work in a fast-paced, dynamic environmentTime management skills and the ability to work on multiple projects simultaneouslyThe ability to make decisions and find alternative solutions to problems Qualifications: Valid driver’s license. Must pass State of New Hampshire driving record checks. High School diploma or equivalent. 12-step recovery knowledge a plus. Some computer proficiency Ability to lift up to 40 pounds with or without reasonable accommodation. Ability to follow and complete a task list on a daily basis. Excellent organization and prioritization skills. Good written and verbal communication skills. Benefits: Competitive salaryComprehensive benefits package including medical, dental, vision and 401(K)Generous paid time off accrualExcellent growth and development opportunitiesSatisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: Granite Recovery Center is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity they deserve. Our New Hampshire center provides individualized care and evidence-based clinical approaches in an environment that promotes healing. Granite Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws