Lead Receptionist - Amazon
Key Responsibilities
- Lead day-to-day operations of the reception desks
- Conduct Deskside Training when needed and provide input to Business Analytics regarding continuous improvement
- Coach and develop to facilitate success in current role and readiness for potential growth into other roles
- Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors
- Provide (or direct) roaming receptionist tasks
- Report and execute reception operations consistent with established SLAs
- Collaborate with peer Lead Receptionists to ensure consistency across the Reception Team
- Provide input to Supervisors regarding Receptionist performance
Requirements
- Experience leading people
- Experience operating a front desk environment
- Excellent in-person customer service skills, along with polite and professional phone etiquette
- Positive, upbeat attitude and able to get along with everyone
- Must be reliable and punctual with excellent organizational skills
- Demonstrated ability to juggle multiple priorities
- Ability to practice a high level of confidentiality
- Ability to maintain composure and good judgment in fast-paced, high-stress environments
- Attention to detail and accuracy
- High School Diploma
About Northwest Center
The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon’s face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction.
We are looking for a motivated people leader who can inspire and guide our staff to deliver a first-class customer experience for all guests. If you are a team player who is willing to provide that extra level support, we want to hear from you.
Location: Bellevue & Redmond (flexibility to work in Seattle as needed)
Schedule: Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)
Wage: Starting Wage: $29.19 per hour
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retail 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
About Northwest Center
When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community.
Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways. As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage.
Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.
Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.