Lead Rec-Plex Attendant

About the role

The Lead Rec-Plex Attendant serves as a part-time shift leader responsible for supporting daily facility operations, with a strong emphasis on customer service, staff oversight, and administrative support. This position ensures a safe, welcoming, and well-managed environment by supervising staff, assisting patrons, and maintaining efficient front desk and facility operations.

Responsibilities

• Provide leadership and direction to part-time staff during assigned shifts.
• Serve as the primary point of contact during assigned shifts in the absence of full-time leadership.
• Monitor daily operations to ensure assigned tasks are completed accurately and efficiently.
• Assist with opening and closing procedures and communicate operational updates to supervisors.
• Answer and direct phone calls; take messages; respond to general inquiries with professionalism and confidentiality.
• Greet visitors; provide information, handouts, and direction to appropriate personnel.
• Register participants for programs and activities; collect fees and issue receipts.
• Issue permits and communicate policies clearly and accurately.
• Maintain and utilize the department’s computer system for reservations and scheduling.
• Process registrations for programs, classes, and facility rentals; maintain accurate participant and financial records.
• Receive and process payments (in-person, mail, or drop box) ensuring accuracy and timeliness.
• Respond to customer questions, concerns, and complaints in a professional and timely manner.
• Assist with program and event setup, execution, and breakdown.
• Perform general housekeeping duties (sweeping, mopping, cleaning restrooms, stocking supplies, etc.).
• Distribute promotional materials and assist with community outreach efforts.
• Support inventory management and distribution of recreation equipment.
• Perform basic bookkeeping tasks including daily deposits and purchase documentation.
• Maintain calendars, schedules, and facility usage tracking.
• Attend staff meetings, trainings, and approved professional development opportunities.
• Provide support to other staff as needed and complete additional duties as assigned by supervisors.

Requirements

Not specified.

Qualifications

• High school diploma or equivalent.
• One year of relevant experience preferred.
• Experience in customer service and administrative support.
• Ability to work flexible hours, including evenings and weekends.
• Strong communication and interpersonal skills.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Customer service skills.
• Administrative support skills.
• Facility management skills.
• Event coordination skills.
• Basic bookkeeping and record-keeping skills.

Benefits

Not specified.

Pay

Not specified.