Lead Qualification Representative – Biosciences Division

About the Role

The Lead Qualification Representative (LQR) plays a critical role in connecting marketing initiatives with sales execution across the Biosciences Division (BID). As a member of the North America commercial team, you will engage prospective and existing customers generated through marketing campaigns and data-driven initiatives, qualify opportunities, and help accelerate pipeline growth. This is an on-site position.

Responsibilities

• Follow up on marketing-generated and data-driven leads across the Biosciences Division to engage customers and qualify sales opportunities.
• Conduct discovery conversations to understand customer research goals, purchasing needs, and project timelines.
• Qualify and manage opportunities, determining the appropriate path for each lead, including progressing opportunities independently or collaborating with Business Account Managers (BAMs) and Technical Sales Specialists (TSSs).
• Generate quotations and close smaller transactional opportunities while supporting overall commercial growth objectives.
• Maintain accurate customer records, activities, and opportunity information within Salesforce.com and other commercial systems.
• Utilize digital engagement platforms such as Groove, Seismic, and other internal tools to efficiently manage customer outreach and communications.
• Analyze campaign performance, customer feedback, and lead outcomes to identify trends and provide actionable recommendations to Marketing for continuous improvement.
• Partner closely with Marketing, Sales, Technical Sales Specialists, Customer Service, and other internal teams to ensure a seamless customer experience.
• Deliver timely responses to customer inquiries while maintaining a high standard of professionalism and service excellence.
• Contribute to team goals focused on pipeline generation, lead conversion, and commercial excellence.

Qualifications

• Bachelor's degree in Life Sciences or a related scientific discipline is required. Equivalent laboratory or industry experience may be considered.

Experience

• 1+ years of experience in customer service, inside sales, lead qualification, sales support, or related commercial roles.
• Experience working with CRM platforms such as Salesforce is preferred.
• Experience with digital engagement tools, sales enablement platforms, or marketing automation technologies is a plus.
• Knowledge of life sciences research workflows, genomics, molecular biology, cell biology, or related scientific disciplines is preferred.

Skills

• Strong verbal and written communication skills with the ability to build rapport through virtual customer interactions.
• Demonstrated analytical skills with the ability to identify trends and communicate customer insights that improve marketing and commercial effectiveness.
• Ability to balance multiple priorities while maintaining exceptional attention to detail.
• Strong organizational and time management skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Comfortable working across cross-functional teams including Marketing, Sales, Technical Sales, and Customer Service.
• General understanding of the sales process, lead qualification, and opportunity management.
• Proficiency with Microsoft Office applications; experience with Salesforce CRM is preferred.
• Experience with Groove, Seismic, or similar digital engagement platforms is advantageous but not required.

Schedule

Standard (Mon-Fri), with minimal travel (up to 5%) required.

Pay

The salary range estimated for this position based in New York is $66,000.00–$85,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards.