Lead, Provider Success

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. At Stellar Health, we help primary care providers put patient health first. Our platform—a mix of technology, people, and analytics—supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool, practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way. Stellar is a US-based Health-tech company backed by top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product and proven operating model. We’ve shown that we make a real difference for physician practices and their patients.

About the Role

Stellar Health partners with primary care practices to help them succeed in value-based care. Our Provider Success team is responsible for turning that partnership into results: we work directly with medical groups to drive real engagement with the Stellar platform, close care gaps, and hit the performance targets tied to their value-based care contracts.

As a Lead, Provider Success, you'll own the performance outcomes for a portfolio of medical groups, including some of our largest and most complex accounts. This is not a relationship-maintenance role. Relationships are the tool, not the job: you'll use them to get practices to actually change how they work, adopt Stellar into their daily routine, and move the numbers that matter (in-app engagement, completed actions, closed care gaps, target achievement). You'll be the primary point of contact for practice leadership and someone who can build enough trust, fast, to get a busy, skeptical practice to change how it operates. This is a senior individual contributor role, and you'll work with a high degree of independence.

Responsibilities

• Own the performance results for your portfolio of medical groups: platform engagement, completed actions, closed care gaps, and progress against value-based care targets, especially for our most complex accounts where a standard playbook won't suffice.
• Build and continually adjust the long-term engagement strategy for your most strategic accounts, deciding what a group needs to succeed over time and creating specific, sometimes non-standard, plans.
• Take full ownership of escalations from start to finish, proposing solutions rather than just flagging problems, and only involving your manager when your approach hasn’t worked.
• Build relationships that reach beyond your day-to-day contact, including operational and executive leadership, and resolve conflicts across multiple stakeholders directly.
• Diagnose why a practice isn’t engaging with Stellar—whether due to staffing gaps, workflow issues, or lack of leadership buy-in—and build a plan to fix it, even when the solution doesn’t fit a standard template.
• Build a genuine, fast case for why Stellar is worth a busy practice’s time, tailoring your message for front-desk staff and executives alike, and backing it up with data.
• Track performance data closely to always know where each account stands against its goals, using that insight to prioritize your time effectively.
• Lead recurring check-ins, business reviews, and leadership steering meetings, connecting Stellar’s work directly to outcomes practice leadership cares about, such as cost, utilization, and incentive dollars earned.
• Act as a go-to expert on Stellar’s platform for complex implementation scenarios and flag product gaps or improvement ideas back to the product team.
• Serve as a resource for less experienced teammates, coaching them through tough practice relationships and stepping in when needed.
• Work closely with Customer Success and other partner teams to ensure a seamless experience for practices and prevent gaps between teams.
• Contribute to playbooks, training materials, and process improvements to help the entire Provider Success team drive performance.

Requirements

• At least 5 years of experience working directly with healthcare providers, medical groups, or similar healthcare organizations, ideally with real accountability for performance metrics, not just satisfaction or relationship health.
• A track record of owning escalations and ambiguous situations independently, coming to your manager with recommended solutions rather than problems.
• Comfort operating without a script: when a situation doesn’t fit an existing playbook, you can build the right approach yourself instead of waiting for direction.
• Experience building credibility with and presenting to senior or executive stakeholders, not just day-to-day operational contacts.
• Proven ability to build trust with a practice quickly and convert that trust into behavior change, getting busy, skeptical teams to adopt new tools or workflows.
• Comfort telling a clear, credible story about Stellar’s value, tailored to the audience, whether it’s a front-desk coordinator or executive leadership.
• Sharp analytical skills: you can review a dashboard, identify what’s driving or blocking performance, and turn that insight into concrete next steps without relying on others for analysis.
• Experience working closely with Customer Success, account management, or similar teams, ensuring the practice never feels a disconnect between teams.
• Genuine excitement about mentoring newer teammates and helping them improve their skills.

Benefits

• Medical, Dental, and Vision Benefits
• Flexible PTO
• Universal Paid Family and Caregiver Leave
• Wellhub+ Gym Memberships
• Pre-tax commuter benefits, HSA, FSA plans
• Company-sponsored One Medical and Citi Bike memberships
• Medical Travel Benefits
• JOON, a flexible lifestyle spending account with a monthly stipend
• Stock Options & a 401k matching program
• A broad calendar of company-sponsored social events for in-office and remote employees
• Company-sponsored lunch for all NY HQ employees

Pay

Compensation Range: $115,000 - $127,500