Lead, Client Success

About the role

This role is for a Lead, Client Success professional who will drive the strategic adoption and successful activation of Epsilon's person-first media solutions for key clients within the Auto vertical. Reporting to the Senior Director of Account Management, you will collaborate with Epsilon Sales, Publicis agency partners, and internal cross-functional teams.

Responsibilities

• Work on innovative, data-driven media campaigns that leverage Epsilon’s industry-leading identity platform.
• Directly influence Epsilon’s growth by ensuring delivery excellence and operational health for our most significant retail accounts.
• Embody our strong dedication to client-centricity and transparency by providing reliable reporting and practical insights that build long-term trust.
• Evolve from a marketing professional into a deep expert in the Epsilon Media suite, positioning yourself for future strategic leadership roles.
• Master person-first media activation and hands-on platform execution.
• Develop advanced insights by learning to translate complex performance metrics into actionable client recommendations.
• Gain expertise in cross-functional project management, coordinating workstreams across analytics, creative, and technical teams.
• Build and maintain high-value relationships through consistent operational excellence and practical support.

Qualifications

• Bachelor’s Degree from a four-year college or university.
• 5+ years of experience in digital marketing, media, analytics, or client success.
• Strong client service approach with a proven ability to manage collaborators and deliver compelling presentations.
• Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Comfort working with performance data to monitor campaign health and identify trends.

Why You Might Stand Out

• Direct experience within the digital media landscape, specifically with platform-based execution.
• A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
• A history of building strong internal partnerships to drive collective delivery excellence.

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays.
• Time to Recover: Paid sick time.
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Additional Information

• When You Join Us, We’ll Create Something EPIC Together: Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.
• Compensation Range: USD $80,000.00 - USD $120,000.00/Annually.
• Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met.
• Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met.
• The Company anticipates the application deadline for this job posting will be 8/20/2026.