Lead Program Manager, Technology

About the role

Lead Program Manager, Technology

Who You Are

• You’re excited by the idea of leading initiatives across the organization and driving impact.
• You maintain confidence throughout all your projects and are committed to getting things done.

What You Will Work On

• Partner with Technology and Business leaders to identify, assess, and shape high-priority initiatives.
• Lead discovery efforts to determine whether emerging initiatives require dedicated program management support.
• Establish program foundations for newly formed initiatives, including governance structures, operating rhythms, stakeholder alignment models, success metrics, and execution frameworks.
• Design and implement repeatable program management standards, frameworks, and operating mechanisms.
• Facilitate executive-level decision-making by synthesizing complex information and providing recommendations.
• Build reusable playbooks, templates, frameworks, and knowledge assets.

How You Will Do Your Work

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - puts our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - integrates core values, integrity, and accountability throughout all organizational and business practices.
• Clear communication - articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - exercises critical thinking, analyzes and assesses problems and implications, identifies patterns, makes connections of underlying issues, understands risks and develops mitigation strategies, and takes ownership of the outcome.

Qualifications

• Minimum of 8+ years of experience in strategy, operations, management consulting, program management, product operations, business operations, or a related cross-functional leadership role.
• Demonstrated experience leading highly ambiguous, cross-functional initiatives that span multiple teams, organizations, or business functions.
• Proven ability to translate emerging strategies, executive priorities, or loosely defined opportunities into actionable plans, operating models, and measurable outcomes.
• Strong business acumen with the ability to evaluate organizational tradeoffs, investment decisions, operating models, and long-term strategic implications.
• Demonstrated ability to influence senior leaders and executive stakeholders without direct authority, driving alignment across competing priorities and perspectives.
• Experience establishing structure where little exists, including defining ownership models, governance mechanisms, decision-making frameworks, and operating rhythms.
• Strong technical fluency and curiosity, with the ability to quickly develop expertise in new domains, technologies, products, and business models.
• Exceptional written and verbal communication skills, including the ability to synthesize complex information into clear recommendations for executive audiences.
• Creative systems thinker who thrives in ambiguity, demonstrates strong judgment, and has a passion for simplifying complexity and accelerating organizational outcomes.

Pay

The base wage range for this position based in our New York City Office is targeted at $166,000.00 - $214,000.00 per year.