Lead Technology Project & Program Manager

About the role

Wolters Kluwer Health is seeking an experienced Lead Technology Project & Program Manager to lead complex business transformation initiatives focused on Salesforce CRM, Salesforce CPQ, lead-to-order processes, systems integration, middleware modernization, and enterprise data migration.

Responsibilities

• Lead end-to-end delivery of CRM, Salesforce, Salesforce CPQ, integrations, data migration, and business transformation projects.
• Develop and manage project plans, scope, timelines, budgets, risks, dependencies, and delivery milestones.
• Facilitate requirements gathering, fit-gap analysis, stakeholder alignment, and prioritization discussions.
• Drive project governance, status reporting, executive communications, and decision-making forums.
• Lead cross-functional teams, vendors, and implementation partners to achieve project objectives in a matrixed organization.
• Manage business, technical, resource, budget, and timeline constraints while helping teams resolve issues and maintain delivery momentum.
• Serve as a change agent to support adoption of new systems, processes, governance models, and business transformation outcomes.

Requirements

• 7+ years of project/program management experience, including 5+ years leading complex technology transformation initiatives.
• Direct experience managing Salesforce CRM, Salesforce CPQ, integrations, and enterprise data migration programs.
• Strong understanding of lead-to-order and/or order-to-cash business processes.
• Experience managing systems integration, middleware modernization, API/integration workstreams, or related enterprise technology programs.
• Proven ability to lead cross-functional teams, vendors, and implementation partners in a matrixed environment.
• Demonstrated success managing executive stakeholders, project governance, risks, dependencies, budgets, and organizational change.
• Excellent communication, presentation, facilitation, risk management, and organizational skills.
• Familiarity with Agile/SDLC methodologies and tools such as MS Project, Jira, Confluence, SharePoint, Teams, and Excel.
• Experience working with global teams, third-party vendors, and executive stakeholders.

Qualifications

• Bachelor’s degree required; MBA or equivalent understanding of business process and financial concepts preferred.

Preferred Qualifications

• PMP and/or Agile certification.
• Healthcare technology experience.
• Experience working within global or multinational organizations.
• MBA or equivalent understanding of business process and financial concepts.

Travel

5–10%

Compensation

$107,500.00 - $188,400.00 USD

This role is eligible for Bonus.

Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans,
• 401(k),
• FSA/HSA,
• Commuter Benefits,
• Tuition Assistance Plan,
• Vacation and Sick Time,
• Paid Parental Leave.

Full details of our benefits are available upon request.