Lead Program Manager - GTM

Cotiviti is seeking a lead program manager to drive go-to-market programs that enhance the client experience, value attainment, growth, retention, and renewals. This individual contributor role bridges client experience and revenue operations, focusing on programs that prioritize client outcomes and support go-to-market teams in delivering measurable, durable value.

Responsibilities

• Design and manage end-to-end programs including timelines, milestones, and cross-functional dependencies.
• Partner with finance, operations, implementations, sales, and client engagement leadership to protect the client experience and identify value at-risk, coordinating action plans that support revenue attainment.
• Conduct regular pipeline inspection to surface risks and gaps that could affect client value realization, renewals, and growth.
• Prepare board- and executive-level reporting, translating program data into clear, decision-ready narratives.
• Serve as a connective force across sales, client engagement, marketing, finance, and operations, driving cross-team collaboration and shared accountability on go-to-market programs.
• Collaborate with GTM Operations on enablement materials, playbooks, and training to equip client-facing teams for consistent execution of retention and renewal strategies.
• Own program governance, including providing regular reporting metrics to leadership.
• Facilitate cross-functional working sessions to remove blockers and keep programs on track.
• Identify process gaps in the client lifecycle and lead improvement initiatives from problem definition through rollout.
• Monitor client experience signals and translate insights into program adjustments to improve satisfaction.
• Manage program documentation, communication cadences, and stakeholder updates to maintain alignment.
• Complete all responsibilities outlined in the annual performance review and/or goal setting.
• Perform special projects and other duties as assigned.

Requirements

• Bachelor’s degree or an equivalent combination of education and/or related experience.
• 8+ years of program or project management experience, ideally within go-to-market, client success, or revenue operations functions.
• Strong analytical skills, with comfort translating data on client health, retention, and revenue into clear action plans.
• Excellent cross-functional communication and stakeholder management skills.
• Proficiency with Microsoft Dynamics 365 and program management tools such as Asana and Smartsheet.

Cognitive/Mental Requirements

• Communicating with others to exchange information.
• Problem-solving and critical thinking.
• Completing tasks independently.
• Interpreting data.
• Making timely decisions in the context of a workflow.
• Maintaining focus.
• Assessing the accuracy, neatness, and thoroughness of assigned work.

Working Conditions and Physical Requirements

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Pay

Base compensation ranges from $120,000 to $160,000 per year. Specific offers are determined by various factors, including experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

Benefits

• Medical, dental, vision, disability, and life insurance coverage.
• 401(k) savings plans.
• Paid family leave.
• 9 paid holidays per year.
• 17–27 days of Paid Time Off (PTO) per year, depending on level and length of service.