Lead Program Manager, Client Project Delivery for Professional Services (RapidScale)

About the role

RapidScale delivers secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI.

The Professional Services team is looking for a consultative Project & Program Manager to drive large-scale technology and business transformation initiatives for our customers. You will guide complex initiatives, gather business, technical, operational, and commercial objectives, and build successful engagements. Your goal is to drive customer satisfaction, delivery excellence, and business value through high-level communication, cross-functional leadership, and disciplined execution.

Responsibilities

• Lead large-scale, complex cloud, infrastructure, cybersecurity, and business transformation programs for RapidScale's strategic and enterprise customers.
• Serve as the primary engagement leader, partnering with executive stakeholders to define business outcomes, align priorities, and ensure successful delivery of transformational initiatives.
• Independently plan, execute, and govern multiple concurrent projects and programs, ensuring alignment to customer objectives, contractual commitments, scope, financial targets, and delivery milestones.
• Build and maintain trusted advisor relationships with customer executives, sponsors, and key stakeholders through strategic guidance, proactive communication, and consultative leadership.
• Lead cross-functional teams across Professional Services, Engineering, Product, Support, Sales, Customer Success, and partner organizations to deliver integrated cloud and managed services solutions.
• Facilitate executive steering committees, governance reviews, and program status meetings, translating complex technical, operational, and financial information into clear business recommendations.
• Own engagement governance, including management of risks, issues, assumptions, dependencies, changes, escalations, scope management, and stakeholder communications.
• Drive delivery excellence through disciplined program controls, resource planning, forecasting, budget management, milestone tracking, and performance measurement.
• Own the financial performance of assigned engagements, including revenue realization, profitability, forecast accuracy, scope management, and overall program health.
• Apply business and financial acumen to delivery decisions by evaluating tradeoffs, identifying risks and opportunities, and helping customers align investments to desired business outcomes.
• Monitor customer satisfaction and engagement health, proactively identifying concerns, leading corrective actions, and driving successful business outcomes.
• Collaborate with leadership to optimize resource allocation across projects and programs, balancing customer commitments, organizational priorities, and delivery capacity.
• Identify opportunities for process improvement, operational efficiency, and service innovation within customer environments and across RapidScale delivery practices.
• Contribute to the evolution of RapidScale's Project and Program Management methodology by establishing best practices, improving governance standards, and mentoring team members.
• Support onboarding and development of new team members through knowledge sharing, coaching, and mentorship.
• Escalate issues, risks, scope variances, and challenges requiring leadership attention.

Requirements

• Bachelor's degree in a relevant field (or equivalent experience) and 6 years' experience leading complex technology programs, consulting engagements, or business transformation initiatives within cloud, managed services, professional services, or enterprise technology environments. Alternative combinations include:
  • Master's degree and 4 years' experience
  • Ph.D. and 1 year of experience
  • 10 years' experience in a related field
• Experience leading large-scale cloud, infrastructure, migration, modernization, or enterprise technology transformation initiatives.
• Strong commercial focus with demonstrated ability to balance customer outcomes, delivery excellence, financial performance, and business objectives.
• Demonstrated success managing program financials, including budgeting, forecasting, profitability, scope management, and engagement health.
• Strong business acumen with the ability to apply ROI and cost-benefit analysis to prioritization, investment decisions, and delivery strategy.
• Experience managing executive-level customer relationships and facilitating governance with senior business and technology stakeholders.
• Executive presence with exceptional written, verbal, and presentation skills, including the ability to communicate effectively with customer executives and internal leadership teams.
• Proven ability to lead and influence cross-functional teams without direct authority across technical, operational, and business functions.
• Demonstrated success shaping standards, improving operating models, implementing governance frameworks, and driving process improvement initiatives.
• Experience leading cross-functional teams delivering technical solutions, professional consulting services, or managed services, preferably within enterprise customer environments.
• Knowledge of enterprise IT infrastructure, cloud technologies, software development and delivery methodologies, cybersecurity, professional services, and/or managed services environments.
• Strong analytical, problem-solving, and decision-making capabilities with the ability to navigate ambiguity and competing priorities.

Preferred Qualifications

• PMP, PgMP, PMI-ACP, Agile, Lean, CAPM, Prosci, or similar project, program, or change management certifications.
• Cloud-specific technology certifications.
• Experience within managed services, cloud consulting, professional services, or enterprise technology organizations.
• Familiarity with AWS, Microsoft Azure, Google Cloud Platform, VMware, cybersecurity, or infrastructure modernization initiatives.

Pay

Compensation includes a base salary in the range of $111,500.00 - $185,900.00 per year. The base salary may vary within this range based on factors such as location, candidate's knowledge, skills, and abilities. The position may also be eligible for additional compensation through an incentive program.

Benefits

• Flexible vacation policy with pay, consistent with duties and company needs.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness time annually for personal or family wellness.
• Additional paid time off for bereavement, voting, jury duty, volunteer activities, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without sponsorship.