Lead Product Operations Manager
About the role
The Mission Applications (MA) Group within the AC2 Division creates outsized mission impact with customers through specialized application and deployment of STR technology. Staff within the MA group have a deep understanding of missions and technology needs for national security with skills targeting transition of technology to operational use, including product management, software integration & mission engineering, platform engineering, DevOps, and program management. MA staff combine with other science and engineering staff from the various STR research and development groups to form dedicated product teams focused on accelerating the operational transition of cutting-edge software technologies. As a Lead Product Operations Manager in the MA Group, you optimize the product development lifecycle. You empower product and engineering managers with data, streamline internal processes, manage customer feedback loops, and ensure processes run smoothly. You act as the connective tissue between product, engineering, program, and marketing managers. You enable our cross-functional engineering teams to successfully build and ship high-quality software products.
Responsibilities
- Facilitate team discussion around decisions, interrelationships, and risks. Ensure the appropriate follow-through to keep the team coordinated to meet delivery timelines and program objectives.
- Track product usage metrics, analyze feature adoption, and build dashboards to measure product success.
- Maintain a dynamically responsive view of the current cross-product roadmap while standardizing cross-team communication with a special emphasis on critical path planning.
- Aggregate user feedback, support tickets, and marketing requests into a single, organized insights channel for PMs.
- Manage product operations software (such as Jira) and enforce best practices across teams.
- Coordinate launch readiness with marketing and customer support teams by sharing release notes and training materials.
Requirements
- US Citizen
- 5+ years of experience in product operations, product management, data analysis, or business operations.
- Strong understanding of the software development lifecycle, CI/CD pipelines, cloud architecture, and modern DevSecOps practices.
- Proficiency in product analytics tools and roadmapping software (Jira,)
- Deep knowledge of Agile frameworks (Scrum).
- Exceptional organizational and conflict-resolution skills, with a proven ability to manage competing priorities.
- Excellent verbal and written communication skills, with the ability to influence without formal authority.
- Aptitude for collaborating with stakeholders across a wide range of technical comfort levels.
Qualifications
- Active Security Clearance
- Advanced Degree in Computer Science, Information Technology, or related technical field
- Relevant certifications (PMP, CSM, PMI-ACP)
- Located near STR office in Carlsbad, CA, Arlington, VA, Woburn, MA, Melbourne, FL, or Denver, CO