Lead Product Manager, Recall Engagement

#remote Who We Are: NCC has led the automotive industry for over 30 years, providing award-winning software, credit and compliance solutions, and cutting-edge data. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment. Overview: We are seeking an experienced Lead Product Manager to own Recall Engagement, a net-new initiative that turns a safety obligation into a revenue and retention opportunity for automotive dealerships. Recall Engagement uses AI and data forensics to detect open safety bulletins, resolve hard-to-find secondary owners, and orchestrate personalized multi-channel outreach, turning recall campaigns dealers are already obligated to run into service visits and long-term customer loyalty instead of unclaimed liability. This is a zero-to-one build: you will own discovery through launch for a new capability with an identified $51.4M SOM opportunity across roughly 3,568 dealer rooftops, sitting alongside Co-op Submission, Warranty Submission, Trade-In AI Valuation, and Desking Engine in NCC's New Product Initiatives pillar. This is a high-impact role for a product leader who thrives on ambiguity, AI-native product delivery, and building a net-new product from validated hypothesis to shipped revenue. What You’ll Do: Product Strategy & Roadmap Own the roadmap for Recall Engagement from discovery through general availabilityDefine the business case, including TAM/SOM sizing, ROI projections, and a build/partner assessment for data sources such as NHTSA safety bulletin data and vehicle/owner history providersSet success metrics for outreach conversion, service-visit capture rate, and retention liftRepresent Recall Engagement strategy to executive leadership and secure resourcing and buy-in Discovery & Delivery Conduct dealer interviews and service-drive observation to validate the recall-to-retention workflow before committing to buildPartner with Engineering and Data Science to assess feasibility of multi-layered data matching across vehicle databases and secondary-owner resolutionWrite clear specs and acceptance criteria for the dedicated NPI Engineering PodOwn launch readiness, including sales enablement, support documentation, and rollout sequencing Cross-Functional Leadership Partner with Marketing on go-to-market strategy and positioning against existing service-retention tools dealers may already useCoordinate with the Compliance Audit and Co-op Submission product managers within NPI to share data infrastructure and avoid duplicate buildContinuously assess technical, market, and adoption risk, and recommend What You’ll Have: Required Bachelor's degree in Business, Engineering, Computer Science, or a related field (MBA preferred)5-8 years of product management experience, including direct ownership of at least one zero-to-one or early-stage product launchExperience building AI-native products, where AI is the core value proposition rather than a bolt-on featureProven ability to build business cases and financial models (TAM/SOM, ROI) that support investment decisionsStrong analytical skills; comfortable with SQL, dashboards, and product analytics toolsExcellent written and verbal communication; able to distill ambiguous market signals into a clear, persuasive narrative for executive leadership Preferred Experience in automotive retail technology, dealership service/fixed-ops software, recall, retention, or insurance/warranty claims productsFamiliarity with vehicle history or safety-bulletin data sources (NHTSA, Carfax, AutoCheck, or similar) and multi-source data matchingBackground in customer retention, lifecycle marketing, or multi-channel outreach automation What We Offer: Competitive payUnrestricted PTOComprehensive benefits package, including health, dental, and vision insurance401(k) plan with company matchProfessional development opportunities and continuous trainingA supportive and dynamic work environment with opportunities for growth and advancement Hiring Timeline: TA Screen Culture Index Survey Hiring Manager Video InterviewTech Team Video InterviewCEO Video InterviewOffer We are an equal employment opportunity employer and a drug-free workplace. Texting Privacy Policy and Information: You may receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop". Powered by JazzHR 8tneCXLtfL