Lead Product Manager

About the role

Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team.

Key responsibilities

• Partner with the CEO & executive team to set product strategy and prioritize development objectives across all product areas
• Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible
• Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) for owned product area while ensuring consistent practice across the PM team
• Serve as Product Owner for an agile process; backlog always reflects priority + class-of-service
• Collaborate daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly
• Leverage LLMs (Claude Code / Cowork) for user research synthesis, rapid prototyping, and backlog analysis and reporting
• Cultivate trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises
• Evangelize the product vision internally & externally; can demo, train, and support customers end-to-end
• Represent the product function in executive and cross-functional leadership forums; owns the product narrative at the company level
• Establish and coach a consistent discovery and delivery methodology across PMs
• Run regular product reviews that elevate team thinking (not just status updates); sets the quality bar for specs, roadmaps, and stakeholder communication by example
• Makes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedback
• Ensures consistent backlog health and delivery practices across all PM-owned products, not just their own
• Creates psychological safety for the PM team; celebrates experiments (even failed ones) and elevates individual expertise

Required Experience & Skills

• 7–10 years of software product management experience, including ownership of a product roadmap and backlog
• Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing)
• Track record of shipping software products through a full lifecycle — from discovery through launch and iteration
• Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent
• Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions
• Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code)
• Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment
• Bachelor's degree required
• 2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talent
• Comfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same week

Preferred Experience

• Experience with data integration, interoperability, or iPaaS/middleware products
• MBA or equivalent graduate degree
• Experience with outcome-based roadmapping and OKR frameworks
• Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems
• Experience scaling a PM team from 1–2 to 4–6 PMs, including establishing PM practices, rituals, and tooling

Nice-to-Have

• Prior experience working within Salesforce or Blackbaud ecosystems
• Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)