Lead Practice Assistant
About the role
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Our growing ambulatory cancer center is seeking a Lead Practice Assistant to help coordinate daily operations and support a high-performing team of Senior Practice Assistants. The ideal candidate brings strong communication skills, a proactive approach to resolving challenges, and the ability to inspire and support colleagues through changing priorities. This role offers the opportunity to develop leadership skills while playing a key role in delivering exceptional service to patients and care teams.
Responsibilities
- Oversees day to day operation of an outpatient clinic or practice.
- May assist by assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for a Supervisor or Manager.
- Provides guidance and help to others to resolve complex issues and problems.
- Performs assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for leadership.
- Acts as "Super User" for scheduling, registration and billing systems.
- Provides assistance and training to others in